Etisalat Nigeria Jobs: Vacancy Recruitment for Manager, Churn and Retention

Etisalat Nigeria Jobs: Vacancy Recruitment for Manager, Churn and Retention
Etisalat Nigeria is one of the leading telecommunications companies with presence in 16 countries across Africa, Middle East, and Asia. As we continue to replicate our global reputation for innovation and quality of service in Nigeria, we invite applications for the following positions from the best and brightest:
Position: Manager, Churn and Retention Ref: MSR
Reporting to the Director –Marketing Segment & Strategy,
Department: Commercial
Our Ideal Candidate:
* Plans and manages human and material resources of unit to optimize performance, sustain morale and enhance productivity
* Organize customer engagement/retention programmes to enhance brand loyalty and customer longevity
* Builds and maintains a customer’s needs at specific promotions to create and sustain opportunities for building lasting relationships with customers
* Proactively champions enhancement of decision support systems such as TABS in order to obtain complete, accurate and timely customers’ data
* Proactively undertakes customer data mining to ensure effectiveness of CRM strategies and deployment of promotions to sustain brand affinity
* Performs any other duties as may be assigned by the Head, Churn and Retention
Qualification and Experience:
• A first degree in a relevant discipline
• Industry Certification(s) and or Post-graduate /professional qualification(s) in a related field(an added advantage)
• Expert knowledge of competitive environment ,consumer trends and trade practices in the industry
• Five (5) to nine (9) years relevant work experience, with at least three(3) years in a supervisory role
• Interested candidates are expected to :
• Be highly focused and success driven
• Be strategic and analytical thinkers
• Possess excellent communication skills(oral and written)
• Possess high levels of integrity and self regulation
How To Apply:
• Prepare your most recent curriculum vitae as a Microsoft Word document and save it with your full name
• Quote reference code of your desired position as subject and send your CV to the following email address: [email protected]
All applications will be treated in confidence and only short-listed candidates will be contacted.
Deadline: 13th July 2010

14 COMMENTS

  1. my name is tope sosanya. am serving at shell nigeria marina presently and will be thru by february. i would love to apply for the post of a human resource personnel in etisalat. presently, am working as a business relations personnel now. would love to work with etisalat. thanks.

  2. Hello, I’m a graduate of Electronics & Computer Engineering, and a fellow- Nigeria Institute of Management. I’m currently serving my country under the NYSC scheme and will be through by February 2011. I’m keenly interested in the job.
    I hope to hear from you soon.

  3. Hello, I’m a graduate of Electronics & Computer Engineering, and a fellow- Nigeria Institute of Management. I’m currently serving my country under the NYSC scheme and will be through by February 2011. I’m keenly interested in the job.
    I hope to hear from you soon.
    07030727252
    [email protected]

  4. i am a fresh graduate of systems engineering at the university of lagos (unilag).i am presently doing my NYSC and will be finishing next year ending.i have a skill in visual basic.net programming language and 3D graphics,animation and rendering.please i will love to apply for job.my contacts are as follows. [email protected] 08023590232.thanks

  5. I, adetutu kassim will like to work with etisalat.i have B.sc hons. in Sociology and i’m through with my NYSC.i will be glad to contribute my quota, be of good behaviour and work as a team for greater achievement of d organization.thank u

  6. am a graduate of adult and community Devt,as a change agent, i have all it takes to strategies plans to reach up 2 ur beloved customers and also achieve ur organizational goals.if am given a chance.pls love 2 work with d great network Etisalat.here r my nums 07069572803 my email [email protected]

  7. am a graduate of computer science.institute of management and technology and am true with my NYSC. i will love to contribute my own knowledge.Thanks and remain bless.my Etisalat Num is 08095772296.