Training Specialist at Wakanow.com Ltd

Wakanow.com is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.

Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.

 

Job description

Responsibilities

  • Conducts induction programme for newly recruited employees

  • Coordinates Management development programmes for staff

  • Participates in Planning and coordination of both in-house and external Training programmes for wakanow.com staff

  • Conducts periodic Training Needs Assessment and recommend training based on need for Wakanow.com staff

  • Conducts Training on new Products and Services for Wakanow.com staff

  • Participates in User Acceptance Tests and surveys for new products and services

  • Conducts  Sales and Customer Service Training for Wakanow.com staff

  • Conducts weekly Training for newly registered Wakanow Affiliates (travel agents)

  • Produces timely reports on all training programmes.

Skills and Experience

  • Possession of at least a good degree from a recognized university.

  • 2-4 years experience in Human Resource Training in a service industry

  • Proficiency in MS PowerPoint, MS Word, MS Excel etc.

  • Work experience in the travel and tourism industry is an advantage

  • Experience in human capacity development in a top-rated IATA Training school is an advantage.

  • Demonstrable competence in training delivery mastery

  • Experience in sales training and customer Service training

  • Experience in curriculum development  and training content development

  • Experience in development of training manuals

  • Possession of motivational, coaching, counseling, analytical, research and people management skills

  • Experience in working with Amadeus and conducting Training in Amadeus GDS is an added advantage

  • Ability to take initiative, result-oriented, enthusiastic, self-disciplined and possession of positive attitude

Click here to apply

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