Head of Operations MFB at Aquarian Consult

JOB TITLE: HEAD OF OPERATIONS MFB

LOCATION: LAGOS

JOB CODE: AJ06-001

Key Competencies Required

Candidates should have strong business acumen, good analytical skills and an appreciable Finance and Planning capability.

Other Qualification

Excellent Leadership abilities; Quantitative, qualitative and analytical insight; strong written and verbal communication skills; strong client management skills; strong negotiation skills and result orientated.

Qualifications and Experience

  • First Degree or HND in Banking, Business Administration, Accounting, Finance or other relevant field
  • Minimum 5 years in banking/finance/microfinance, with at least four years in back office or operational roles – experience of two years or more in a senior management role at the regional or head office level strongly preferred
  • Proficient in MS-Office Suite (especially Excel) – experienced with Core Banking Systems and good understanding of Information System issues and the role of IS in banking operations
  • Project management qualifications (e.g. PMP) are an advantage
  • Knowledge of process analysis and mapping is an advantage
  • Fluency in English is required

Job Description

The Banking Operations Manager reports to the Chief Executive Officer and he/she is responsible for supporting the Business /front-end function by providing oversight for general back-office banking operations for the institution. As a core member of the team, the Banking Operations Head will be responsible for establishing and managing the Banking Services function, procedures, and controls to deliver the bank’s financial services in a way that is risk-reducing, efficient & scalable, customer-service oriented, and in line with the bank’s methodologies, delivery channels strategies, and overall business goals.

 

Key Task

–   Responsible for the bank’s operations

–   Staff Supervision, discipline and control

–   Cash management

–   Accounts reconciliation

–   Introduce and implement effective systems, policies, structures and resources to support the growth of the institution and ensure adherence to the same

–   Serve as the Operations Lead for the bank’s core banking system implementation, aligning system configuration with operational processes and policies

–   Develop and manage a team of well-trained, focused and motivated Banking Services staff

–   Manage centralized loan processing and account opening functions to ensure efficiency, quality and control over loan creation and completeness of Know Your Customer (KYC) / Anti-Money Laundering (AML) activities

–   Define and implement new policies and procedures for Banking Services in support of product development / refinement or upon introduction of new technologies and delivery channels

–   Analyze operational risks, procedures, work flow and controls on an ongoing basis for continual improvement of operational systems

–   Safeguard customer data and protect against fraud through management of authorization levels and access rights

–   Develop and maintain sufficient business continuity plans to ensure service delivery in the event of minor to major incidences & escalation of service exceptions as needed.

 

 

Desired Skills and Experience

Candidate Profile:

–   Commitment to establishing a successful department and function.

–   Strong fit to the bank’s desired corporate culture & committed to furthering bank’s mission and vision;

–   Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work;

–   Ability to manage multiple priorities, create effective systems and meet tangible business goals from an unstructured, dynamic and empowering environment;

–   Proven integrity;

–   Strong interpersonal skills and written and oral communication skills;

–   Highly attentive to detail with excellent organizational and documentation skills

–   Results-oriented, with the ability to drive projects from inception to execution stages

–   Demonstrated leadership, networking and collaboration/negotiation skills;

–   Ability to build and maintain excellent working relationships within a diverse organizational structure Proven integrity; Strong interpersonal skills and written and oral communication skills;

–   Highly attentive to detail with excellent organizational and documentation skills

–   Results-oriented, with the ability to drive projects from inception to execution stages

–   Demonstrated leadership, networking and collaboration/negotiation skills

–   Ability to build and maintain excellent working relationships within a diverse organizational structure.

 

To apply send CV and Cover Letter to: [email protected] using the job code as subject of the email