Samsung has urged owners of its latest flagship product, the Samsung note 7 to turn the devices off.
The device was released last month but ran into trouble quickly after users reported the devices were exploding.
Samsung initially claimed it was as a result of faulty batteries and embarked on a global recall. Despite issuing replacement devices, as many as five users reported that the devices still exploded, lending proof to the possibility that Samsung has no idea what the real problem is.
Reports now indicate production of the smartphone has been halted indefinitely.
“Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place,” the company said.
“Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available,”