Adexen Nigeria: Customer Relations Supervisor

Adexen is recruiting for one of its client – Customer Information Center Supervisors. Our Client is a large International Industrial Group that is selling Technical products & devices in Nigeria.

They are looking for a dynamic and self-motivated individual to fill the position of an Customer Information Center Supervisor.

JOB DESCRIPTION:

The candidate will have to manage and operate CIC (customer information centers) counsellors.

RESPONSIBILITIES:

* Conduct NPS (net promoter score) surveys time to time and prepare reports for management
* VOC care: collect VOC of customers/Dealers and customers and report to manager.
* Manage and forward customers claims to ASC’s and follow up until claim closes
* The candidate should be able to maintain system reports and analyze.
* The candidate will also have to provide training to CIC counsellors and allot jobs to counsellors and follow up until get final reports.
* Reply to customers’ e mail on GCSC/GSFS.

QUALIFICATION:

* Young graduates.
* 2-3 years of experience as a supervisor.
* The candidate should have good knowledge of MSoffice (specially.xls)
* Knowledge of Net promoter Score (NPS) survey.
* The candidate should have analytical skills to analyze and prepare reports for management.
* Excellent communication skills with internal and external customers.
* Soft spoken and a good listener.

Please send us your salary expectations & your english resume in Word format at the following address: [email protected]

Click here to apply online.
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