Etisalat Nigeria Job Vacancies: Manager, Customer Relations Management


Etisalat is currently recruiting for Manager, Customer Relation Management & Provisioning (Info Tech Dept – Lagos). Reports to: Head, Business Support/Operational Support Systems.

Summary Job Responsibility:

* Manages and oversees the analysis, build, design, implementation and acceptance of new products configuration in the CRM module.
* Oversees implementation, integration and upgrade of existing/new solutions in the Customer Relationship Management module (CRM) enterprise-wide
* Oversees planning for the order handling process for SIM cards, recharge vouchers and ll other fulfillment for EMTS.
* Oversees the technical scoping, capacity planning, hardware sizing and system functional requirement availability for the BSS systems.
* Ensures timely delivery of all fulfillment projects.
* Prepares RFPs & RFQs and audit statement of compliance and functional requirements for enterprise requirements in customer care and billing.

Requirements:

* A Bachelor’s degree in a numerate or technology field of study (Engineering, Computer Science, Computer Engineering, Mathematics, Business Management, Accounting , Physics, Statistics, etc).
* Relevant certification in a core IT Technology such as IPs, Operating Systems, Software Development, Service Oriented Architecture or DBA is required.
* Post Graduate degree is desirable.
* 6 – 8 years post NYSC experience with at least three(3) years in a
* Supervisory/Specialist role with Provisioning, Mediation/Activation Systems for GSM, UMTS, and CDMA is mandatory.
* Professional Training in eTOM, ITIL, Project Management, Service Provisioning in Telecom will be an added advantage.

Method of Application:

Qualified and interested candidates should kindly forward detailed resume to: [email protected] as soon as possible. Subject of mail, should be position applying for.
JOIN THE FASTEST GROWING NIGERIAN FORUM

17 COMMENTS

  1. I love working with this company because its a very unique parastater
    And is very industrious and it invalidate poverty and creating poverty aliviation by creativities and job opportunities
    thank you Etisalat and God prosper this company and entire Nigeria. Amen.