Cargo Sales and Customer Service Executive at Kenya Airways

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Kenya Airways Recruitment for Cargo Sales and Customer Service Executive

To promote KQ Cargo, sell KQ cargo capacities and maximize revenue while meeting the set targets and ensuring customer satisfaction, loyalty and retention through providing high standard customer service and representation of KQ Cargo at the regional head office level.

JOB TITLE: CARGO SALES & CUSTOMER SERVICE EXECUTIVE

KEY ACCOUNTABILITIES/RESPONSIBILITIES
Provide background sales information, market information, customers’ requirements and relevant data for revenue and expenditure budgets preparation for the region
Create awareness of all KQ services and products to expand airline’s influence in the market & generate future sales
Sell cargo capacities and courier product to ensure budget revenue targets are met through budget adherence and monitoring
Act as a principal contact point in customer related issues
Provide customer service to build customer loyalty & retention
Build and maintain close cooperation with KQ Station and KQ Ground Handling & Ramp Handling Agents and provide KQ Cargo network with necessary operational support such as proof of delivery (POD), tracing, discrepancy handling, SLA monitoring
Control commercial cargo and courier activities in the region by controlling regional outstations; provide full support to the outstations in the region in cargo and courier related matters
Analyze traffic flows and customers trends in the region for optimal sales strategy
Assess sales performance to ensure optimal planning of future sales Gather market intelligence & competitor activities information to evaluate performance, provide a tool for immediate capacity optimization and information for further pricing & product development
Generate management reports & analysis for regional cargo performance evaluation.

COMPETENCIES
Strategic thinking.
Communication skills & influencing.
Self confidence & proactivity .
Result and service orientation reliability & responsibility
Ability to work structurally and independently
Public relations skills

PERFORMANCE INDICATORS
Timeliness and accuracy of information
Performance vs. budget Customer survey results.
Regional cargo commercial results Customer retention, customer exits and customer complaints.
SLA results
Accuracy & timeliness
Flight optimization
Comparative analysis Expanded customer base & increased revenue
Internal & external customer satisfaction level

KNOWLEDGE, SKILLS, EXPERIENCE
University graduate
2 year sales and customer service experience
Airfreight or cargo airline related experience will be added advantage
Fluency in Microsoft office package; Outlook, Word, Excel
Driving
Public speaking

METHOD OF APPLICATION
Interested candidates are required to submit applications and curriculum vitae latest by 7th October 2011 to:
The Country Manager
UBA House, 1st floor
Idowu Taylor Street, Victoria Island
P.O. Box 50147, lkoyi, Lagos

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