MTN Nigeria: Learning Solutions Manager

Job Title Learning Solutions Manager

Department: Human Resources

Location: Lagos

Job Description:

Competency Planning and Development

• Design curriculum and develop programmes

• Ensure all role competencies in MTN Nigeria have appropriate curriculum cover

• Develop competency-based training/development plan for organisation

• Provide 100% curriculum covering MTN Nigeria Competency framework

• Update learning directories periodically to respond to business needs

 

Learning Solution Management

• Make input into the development of training strategy and approach

• Manage training needs assessment for individual staff and organization in consultation with departmental heads and managers

• Determine micro training requirements across the organization and source relevant local and international courses to meet such requirements for internal delivery

• Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards

• Develop assessment methods and systems required for training needs assessment

• Manage training evaluation procedure using the Kirk Patrick evaluation methodology

• Conduct periodic training effectiveness survey

• Manage MTN Nigeria internal training school

• Manage MTN Academy programme delivery in Nigeria

 

Learning Management

• Ensure quality assurance on content development

• Allocate training resources for different training needs based on analysis of need, capacity, experience and knowledge of trainer

• Manage the Corporate Induction programme

• Conduct annual training effectiveness survey

• Provide input for the Learning and Development budget

• Manage ITF compliance process

• Manage learning management reporting using the OLM effectively

Front Line Competency Cycles

• Manage the customer relations practitioner programme (CRPP)

• Ensure appropriate programme selection and delivery for frontline competency development

• Develop and deploy learning strategy to support frontline capability (Customer Relations, Sales and Distribution)

• Ensure competency upgrade for frontline staff to enable the achievement of MTN Nigeria customer experience strategy

 

Job Conditions: Standard MTNN working conditions. Open plan office. Field work: < 40% of total work hours

Reporting To: Senior Manager, Learning Management

 

Required Skills:

•First degree preferably in the social sciences.

•A recognized learning and development qualification. e.g. CIPD diploma

•8 years work experience with 2 years within the learning function of a reputable organisation.

•2 years experience in a supervisory/ managerial

•Experience in curriculum development

 

Employment Status: Permanent

Qualification: First degree preferably in the social sciences.

 

This vacancy expires on 9/22/2011

 

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