Job Title Learning Solutions Manager
Department: Human Resources
Location: Lagos
Job Description:
Competency Planning and Development
• Design curriculum and develop programmes
• Ensure all role competencies in MTN Nigeria have appropriate curriculum cover
• Develop competency-based training/development plan for organisation
• Provide 100% curriculum covering MTN Nigeria Competency framework
• Update learning directories periodically to respond to business needs
Learning Solution Management
• Make input into the development of training strategy and approach
• Manage training needs assessment for individual staff and organization in consultation with departmental heads and managers
• Determine micro training requirements across the organization and source relevant local and international courses to meet such requirements for internal delivery
• Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards
• Develop assessment methods and systems required for training needs assessment
• Manage training evaluation procedure using the Kirk Patrick evaluation methodology
• Conduct periodic training effectiveness survey
• Manage MTN Nigeria internal training school
• Manage MTN Academy programme delivery in Nigeria
Learning Management
• Ensure quality assurance on content development
• Allocate training resources for different training needs based on analysis of need, capacity, experience and knowledge of trainer
• Manage the Corporate Induction programme
• Conduct annual training effectiveness survey
• Provide input for the Learning and Development budget
• Manage ITF compliance process
• Manage learning management reporting using the OLM effectively
Front Line Competency Cycles
• Manage the customer relations practitioner programme (CRPP)
• Ensure appropriate programme selection and delivery for frontline competency development
• Develop and deploy learning strategy to support frontline capability (Customer Relations, Sales and Distribution)
• Ensure competency upgrade for frontline staff to enable the achievement of MTN Nigeria customer experience strategy
Job Conditions: Standard MTNN working conditions. Open plan office. Field work: < 40% of total work hours
Reporting To: Senior Manager, Learning Management
Required Skills:
•First degree preferably in the social sciences.
•A recognized learning and development qualification. e.g. CIPD diploma
•8 years work experience with 2 years within the learning function of a reputable organisation.
•2 years experience in a supervisory/ managerial
•Experience in curriculum development
Employment Status: Permanent
Qualification: First degree preferably in the social sciences.
This vacancy expires on 9/22/2011