Technology Services Manager – Nigeria-1016749
Description
Roles &Responsibilities
Drive profitable growth in the Technology Services (TS) business across product lines; ensure proactive programs and appropriate processes are in place to grow TS installed base; attach and new business and to increase service levels to customers to ensure TCE. Accountable for e2e country TS business
Business Planning
Understand business dynamics and provide judgment on country order and revenue budget planning
Size and plan losses
Size and plan opportunities
Provide detailed business plan with tangible and measurable actions
Leverage Africa TS business plan
Analyze and incorporate new market trends and opportunities into the specific line of business strategy
Understand business challenges and provide counter program; leverage from Africa and MEMA teams, e.g. TPM attack plan
Adopt or expand TS IB business strategy in line with Africa TS
Business Management
Develop and Implement a Sales Plan delivering breakthrough Year on Year Order Growth
Drive end-to-end implementation of revenue growth initiatives in close cooperation with Africa regional teams and fully synchronized with Sales, Marketing, Service Deliver and Customer Operations. This includes leading the development of the initiative plans, the timely implementation of all agreed actions and to ensure the agreed objectives will be achieved
Participate and prepare for Finance calls and planning (fct and WD5)
Develop close relationships with C level contacts at key customers
Manage business escalations at your customers ensuring that clear communication is maintained both with the customer and within the local and regional business managers as appropriate
Develop a clear understanding of the TS Delivery strategies and implementation plans and ensure that they are aligned with the business and sales teams.
Support and drive Delivery Model
Participate and prepare for sales fct calls (fctA & fctB)
Drive TS inclusion in account planning
Increase MCP footprint in country
Achieve revenues, orders and line of business specific growth targets
Support the development and implementation of the overall country business plan
Analyze monthly results and provide mitigation plans and workarounds for challenges and issues (as appropriate with region support if it is not a local problem)
Drive TS inclusion in account planning
Drive cross functional alignment and teaming
Provide leadership and governance for continuous review and improvements
Measurement
Meet/Exceed budget plan for revenues
Meet/Exceed budget plan for orders
Attached rate against target
Penetration rate against target
YoY Growth of TS business
Growth vs. Market Share
Improved TCE
Growth in SoW
Linkages and Interfaces
Strong collaboration with Africa team
Country Delivery team
Country EG team MD
Country sales team
Country Delivery team
Finance
Customer operation
EPC
Legal
Qualifications
Education and Experience Required:
Typically first level university degree or equivalent work experience
Typically 7+ years experience in BU management preferrably on IT Services in a similar position
Knowledge and Skills Required:
Proven Leadership skills, strong motivator
Advocate of change
Solid communication and analytical skills
Previous management experience
Strong financial management acumen
Sound business acumen
Sales/customer engagement success and experience
Sales customer facing skills
Ability to articulate messages and gain traction
Fluent in English and local language / Portuguese (speak, read, write)
Critical Competencies to Drive Business Results:
Strategic Planning
Translates business unit goals into actionable plans and strategies that reflect the requirements and opportunities within area-of-control
Execution
Actively manages business plans to meet revenue goals/quotas and advance the business interests of HP
Forecast/Budget Control
Tracks & manages rolling forecasts and budgets to ensure timely and accurate roll-ups
Sales Facilitation
Applies influence and organizational savvy to advance sales opportunities externally, with clients, and internally, within HP
Coaching
Personally develops employee performance to ensure individual and group excellence
Workforce Planning
Actively monitors, identifies and addresses sales & resource capability gaps within area-of-control
Services Support Policies & Procedures
Applies understanding of HP service organization and functions to support internal and external customer requests
HP Partner Resources
Effectively accesses appropriate partner resources associated with a solution and guiding account strategy
HPS/BU Business Context
Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP’s strategy for market penetration
HPS/BU Solutions
Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold
HPS/BU Implementation
Understands the strategy and customer requirements involved in deploying software solutions
Change Management
Develops methods for supporting innovation and change across the organization
Job
– Services
Primary Location
– Nigeria-Lagos
Schedule
– Full-time
Job Type
– Experienced
Shift
– Day Job
