IBM Job: Customer Service Representative

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Job ID GPS-0526397 Job type Full-time Complementary
Work country Nigeria Posted 08-Oct-2012
Work city – Any Job area Operations (all other)
Travel No travel Job category Other
Business unit CRM Practice Job role General
Job role skillset General
Commissionable/Sales-Incentive jobs only No

Job description
• Resolve customer queries and update customers on products and services and take ownership of any issue raised until resolution is achieved
• Achieve productivity performance standards set by the company
• Continually identify better ways of work and share this with the team and management as possible.
• Ensure customer satisfaction on every contact.
Required
  • Bachelor’s Degree
  • At least 1 year experience in leadership, organization and communication skills
  • English: Fluent
Preferred
  • Master’s Degree
  • At least 2 years experience in leadership, organization and communication skills
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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