Bachelor Science or Higher National Diploma Electrical /Electronics or Bachelor
Engineering with NOT less than 2 years Experience
Possessions of any 2 of these Certifications a MUST:
Bachelor Science/Higher National Diploma or Diploma Electrical /Electronics with NOT less than 2 years Experience
Hands on knowledge and experience in electrical/electronics/wiring an added advantage.
Duties and Responsibilities
Wireless/LAN Network Monitoring and Fault Resolution
Provide telephonic technical support to corporate clients.
Help customers with resolving technical problems
Handle escalation of technical problems from call operators
Requirements for the role:
Familiarity with WIMAX/wireless WAN networks
Routing and Switching Experience (2 years)
Deep understanding of networking protocols (TCP, IP, DHCP, SMTP, POP3, HTTP/HTTPS).
Service-minded, a quick learner, a problem solver and ability to work with minimal supervision
Excellent verbal communication (English),Good telephone manner
Previous experience in a technical support role an advantage
University degree or its equivalent. B.Sc/HND Computer Science/Engineering or related discipline.
Possession of CCNA is a must. Possession CCNP and CCIE etc. will be an added advantage.
Minimum of two (2) years post NYSC qualification experience in network support.