Standard Chartered Bank: HR Relationship Manager, Consumer Banking – West Africa

Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world’s most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank’s growth in recent years.

With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank’s heritage and values are expressed in its brand promise, Here for good.

Job Title: HR Relationship Manager, Consumer Banking – West Africa (Nigeria based)

Job Description

Why Standard Chartered?

70,000 reasons why we are a different kind of bank
Standard Chartered, the worlds best international bank, leading the way in Asia, Africa and the Middle East

The role holder is responsible for driving bottom-line business performance through creating an effective, efficient organisation where maximising engaging employees is at the heart of every interaction
•Act as a catalyst, stimulating high engagement through great manager behaviours – including appropriate configuration of people product and processes – which ensure employee needs are satisfied and managers and employees are playing to their strengths
•Live the commitments of our Here for good brand promise, acting as a role-model for others. Relentlessly focus our people on the Bank’s values and the behaviours associated with upholding them
•The primary areas of responsibility include Consumer Banking and the geographical responsibilities would extend (countries – Nigeria, Ghana, Sierra Leone, Cameroon, Cote divoire, Gambia)The role holder would be expected to implement a Strategic People Agenda (SPA) for their areas of responsibility

Key Roles & Responsibilities

Proactively form credible relationships to influence and make a difference to the people agendas and to the people within Consumer Bank
•Proactively coach leadership teams/Mancos within their area of responsibility both as a team and as individuals to drive business performance through high engagement
•Support line managers in configuring and deploying Group people policies, products and processes to drive engagement thereby driving business performance
Ensure a robust talent pipeline to meet the future needs of the functions through managers identifying developing and appropriately stretching talent at every level
Support the continuous review of the Consumung Banking (CB) operating model for alignment to the business strategy using all available data to assess effectiveness and demonstrate proactivity in surfacing and securing resolution to points of misalignment
Collaborate with Business and Country HR colleagues on all products: bi-annual performance reviews, engagement surveys & Talent Mgt to agree stakeholder engagement, drive functional strategies, processes and messages at the Country level.
Collaborate with colleagues across HR (including specialists and HR Shared Servuce Centre) to ensure continuous improvement in the function
•Support the continuous review of the CB operating model for its cost efficiency and demonstrate proactively in surfacing and securing improvements

Qualifications & Skills

Experience of being an HR Relationship Manager at a country level with a multi-national organisation
Understanding of Consumer Banking including key products, key roles, Operating Model and Strategic Agenda
Ability to understand financials (e.g. interpreting financial statements, budgeting, project accounting)
Ability to implement a Strategic People Agenda
Understanding of the various HR products and how to implement them within a country/region (e.g. engagement, performance management) to address business issues
Understanding and practical experience of managing Employee Relations activities e.g., managing redundancies, grievances & disciplinary process and external litigation.

Uses knowledge, communication and relationship skills to positively influence key business decisions
Forms effective relationships with key Stakeholders
Ability to stand up for what is right, in the face of adversity
Excellent communication : clear oral and written skills; effective questioning and active listening
Strong facilitation & coaching skills

Strong work orientation, taking ownership to deliver on time every time.
Embraces the Matrix
Assertive, tenacious and willing to challenge when required
Proactive, takes the initiative and effectively deals with resistance
Trusted, credible partner
“Role models” the values and demonstrates a strong moral compass in all decision making
Highly driven and inquisitive setting stretching goals for self and continually pushing for results
Ability to sell ideas, flexing approach for different audiences
Strong team orientation, working effectively in virtual International teams
Enjoys challenges and strives to Continuously Improve the Way we Work

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

How To Apply

You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website To help speed up your application, please note the following:

– You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

– Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
– We will ask you about your education, career history and skills and experience, it may be helpful to have this information to hand when completing your application

It usually takes 15 – 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 01/09/2012. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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