Standard Chartered Bank: Teller Services Manager Recruitment

Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world’s most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank’s growth in recent years.

With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank’s heritage and values are expressed in its brand promise, Here for good.

Job Title: Teller Services Manager

Job Description

•Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings.
•Ensuring that there is water tight cash controls in place at all times.

Key Roles & Responsibilities

•Supervision of the processing of all daily cash site transactions for deposits into current and fixed deposit accounts (Involving cash and cheques) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.
•Ensure that Cash is moved to the Central Cash regularly in order to keep vault balance at minimal level.
•Cash site transactions are posted next working day latest.
•Ensure the Teller’s cash have been balanced daily, tellers registers updated, checked against screen balances and traced / agreed with the General Ledger the following morning.
•Ensure that the Vault Cash (local), has been balanced daily and traced / agreed with the General Ledger the following morning.
•Bank Cheque books are examined and blank forms remaining verified each day.
•Transactions held over are recorded and traced the following day
•Cash custodians must check tellers’ boxes and cash areas when locking tellers away each day to ensure that no cash is left out
•Entries relating to drafts issued are traced to the General ledger from the draft Counterfoil each day.
•Bank drafts (all currencies) must be examined and forms remaining verified each day.
•Late Teller transactions are recorded and posting traced the next day
•Suspense accounts are reconciled and outstanding items fully explained each day
• Payments must be made in accordance with customer mandates, and call back made for amounts exceeding N285, 000.
•ATM custodian
•Ensure you remain alert to the risk of Money Laundering and assist in the bank’s efforts in combating it by adhering to the principles in relation to: ‘’Identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers. Ensure your staff are trained in combating Money Laundering.’’
•Vault key custodian
•General reconciliation and control activities which may typically include:
•Processing of Customs Duty payment
• Statistics and Reconciliation
• Be an authorized Checker on Filenet
• Central control of branch Cash
• Supervision of posting of clearing cheques
• Reconciliation of operating accounts for daily control as well as surprise audit
proofing.
• General filling Gathering/preparation of statistics for service quality and
productivity indicators.
• Conducting investigators initiated by customer inquiry.
• Cross selling of Banks’ products.

Qualifications & Skills

•Thorough Knowledge of SCB products, operational procedures

• SCB’s procedures/ Related Policies
• Banking practices /Regulations
• Good Customer relations/ Customer Focus
• Goal Oriented
• Good Interpersonal skills
• Good Communication skills
• Good Knowledge of the operations of other departments
• Good knowledge of the Bank’s products

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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