At Microsoft, we’re about helping customers realize their potential. From gamers to governments, moms to mega-corporations, we serve just about every kind of customer, all over the globe.
Many people think Microsoft = software. We do do software-but we also do hardware, services, research, and more. We work on PC operating systems and applications-like Windows and Windows Live. Products for IT professionals and developers-like Windows Server and Visual Studio. Online services such as Bing and MSN. Business solutions like Office and Exchange. And devices like Xbox, keyboards, webcams, and mice. We’re passionate about what we do.
What this means if you come to work here is opportunity-to do things that make a real difference in millions, even billions, of lives. To reach your potential. So why not take a closer look at Microsoft? We think you’ll find that amazing things really do happen here.
Job Title: PFE SCOM-Nigeria
Job Category: Services & Consulting
Location: Nigeria – Non Location Specific, NG
Job ID: 828193-105536
Division: Services & Support
Global PFE Mission Statement
Premier Field Engineering (PFE) provides technical leadership for Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services. As part of Customer Service and Support (CSS), PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.
What does this mean?
Premier Field Engineering (PFE) is part of Microsoft’s Services Organisation. PFE provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We work with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situation
Premier Field Engineering (PFE) delivers onsite and dedicated services for Microsoft’s Premier customers around the world.
•Onsite proactive and reactive services to our Premier customers around the globe
•Short term engagements through Rapid Onsite Support and proactive engagements (technology workshops & health checks)
•Long term engagements with Dedicated Support Engineering
•Services delivered by highly skilled engineers with deep technical expertise
So do you want to be part of this new and exciting part of the business? Proactively working with Microsoft’s Premier enterprise customers, enabling them to make the most out of their technology to move their business forward?
We need individuals that:
•Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
•Set an example of excellence as a Microsoft representative, enhancing the company’s image and reputation through your credibility, preparation, commitment and first-class delivery.
•Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
•Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
•Communicate at various levels from CIO to the technical staff on the ground.
•Experience in the enterprise customer arena
•Face-to-face customer engagement skills
•Excellent written, oral and presentation skills
•Troubleshooting knowledge & skills
•Degree qualification or equivalent experience
•Good understanding of ITIL/Service Management
Manageability- Operations Manager 2007 and Microsoft Operations Manager 2005
Manageability Premier Field Engineers should be experienced in implementing, operating, tuning and troubleshooting enterprise Operations Manager 2007 2005 system solutions.
While our key relationships are typically with our customers’ 3rd / 4th line infrastructure support teams, Manageability Premier Field Engineers will also find themselves working with engineering teams, so need to be confident working at this level.
The Manageability (Operations Manager 2007 2005) role requires depth knowledge in a number of the following technologies / areas:
•Operations Manager 2007 and 2005 Architecture
•Audit Collection Services
•Management pack configuration, development and structure
•Strong troubleshooting skills and experience
•Fundamental Windows Operating System knowledge – WMI, performance monitoring.
•Fundamental networking knowledge – IP, DHCP, DNS, WINS etc.
•Fundamental SQL knowledge – Configuration and SQL Reporting
The following areas may also be beneficial:
•Knowledge of Microsoft clustering
•Knowledge of hardware virtualisation technologies
•Knowledge of XML
•A working knowledge of AD.
•A working knowledge of PowerShell.
•A working knowledge of Vbscript.