“Diamond Bank Stole N818,000 From My Account In One Day”

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The banking sector is arguable one of the most important sector in the Nigerian economy, and it definitely isn’t one that any individual with a bank account can joke with.

diamond_bank_logo

 

It is basically a place we put our hard-earned money while TRUSTING the fact that it will be there when we need it. Banks are usually equipped with high security standards (or they are supposed to), so all an individual needs to do is get their money safely into their account and the bank staffs will do the rest.

But what happens when your trusted money safe-house not only cost you to lose close to a Million Naira, but they tell you that there is absolutely nothing they can do about it.

A Diamond Bank user recently complained that he was defrauded of aboutN818,000 and when he placed a complaint, he was told there is nothing they can do about it.

Here’s his story;

“Please I’m going through serious pains right now & I really need help on the way Forward.

I opened a Salary Account with Diamond Bank in September 2012 to keep funds for my wife as I was travelling for my M.Sc program in the United Kingdom this January 2013.

I applied for internet banking to be able to make transfers in December 2012 paying the exorbitant amount of N4,900 Naira which they told me was for a token device which would secure my account from fraud.

As at April this year, from Salary Inflows and other Deposits, I had a Total of About 820,000 Naira in the Account.

I woke up on the 23rd of April 2013 to see multiple debit alerts from my account with my so-called secure token still in my bag here in the UK.

I immediately Emailed the Bank on the fraudulent withdrawal and received only an auto-response.

With the lack of reply, I called their customer care line (at the expensive international rates!) and after waiting through the long interactive voice response process finally got to speak to someone.

The person who answered said they were going to take on the case and I kept getting new responses anytime I called back.

It was a day later after angrily speaking to the person who gave me another assorted “canned” reply that I was given a phone number which I SHOULD CALLto get the matter resolved.

When I called, I spoke to a certain Mr Ifeyemi who said they are investigating the matter and also asked me a series of questions to support the investigation.

Based on the outcome of the so-called investigation, the bank is telling me stories that an email was sent to my laptop which took the money (HOW ON EARTH DOES THAT HAPPEN)

I AM NOW BEING TOLD BY DIAMOND BANK THAT I WOULD BE THE ONE TO LOOK FOR THE FRAUDSTERS AND THEY ARE NOT LIABLE FOR ANY DAMAGES.

THE ACCOUNTS WHERE MY HARD-EARNED MONEY WAS TRANSFERRED TO ARE ALL INDICATED,

ISN’T A BANK WHICH SOLD ME A PRODUCT WHICH IS SECURE SUPPOSED TO FREEZE THE ACCOUNTS WHERE MY MONEY WAS TRANSFERRED TO PENDING INVESTIGATION SINCE I REPORTED THE FRAUD IMMEDIATELY?

HOW WAS MY MONEY SIPHONED FROM MY ACCOUNT WITH MY TOKEN SECURELY HERE WITH ME?

SHOULD I SUSPECT STAFF OF THE BANK FOR THIS?

IS THIS BANK NOT LIABLE FOR THIS FRAUD ON MY ACCOUNT AND REFUND OF MY FUNDS?

I really need help on a way forward for this, who do I report to? Should I sue this fraudulent bank and report them to other regulatory bodies?

Who can sort me out of this MESS?

My wife is stranded in Nigeria

I am stranded in the United Kingdom,

And the Bank which claims to be “There for you” is trying to avoid all responsibility for the occurrence after I have paid for a “secure token”

We should not allow such injustice as this go on. I have played my part as a media representative to publicize this story, and it is up to you guys to share and make sure this issue gets the attention of someone who can actually do something about this.

We should raise our voice and say “NO” when such unfair and costly treatment is meted out on our fellow human being, because it could be YOU tomorrow.

I’d leave you with one of my very favorite quote by Edmond Burke:

 “All that is necessary for the triumph of evil is that good men do nothing.”

 

by;

Olamide Oni

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10 COMMENTS

  1. go and consult your lawyer
    that’s the best advice i can give
    but if the bank is really involved, i think the best punishment for is to ban them from operating as in close them down cos where are we going to entrust our fund with?

  2. My brother this is very painful, who will talk for you when things like this happen, that country called Nigeria is another thing altogether. I when U come back to the country u take it up then we can backup, so sorry about that.

  3. Mr olamide oni. Let me gave you an helping hand could you believe that by be an idior their will not be any purnichment in anyway at all that will not be upon you, mind you am not revering you as an idiort but the way it sound. But for those that as the knowledg they were the perfect once in order hand as for the week one they have the knowledg but may not be on the usual hand. Could you believe a the perfect mugun of ikorodu simply because, Back view year somethings were done at my back but with my full knowledg with lawful act but unfortunatly am out of service by the hand of desame so-called bank but right now the bank and some group that lead me into trouble then want to right-off my fund and my trown as the next king of that same land can you believe that. Even do they fugi my signature in doing somethings. Is it posible for your bank to co-operate with some group of peaple that want to inherit you personal belongs and even your trown as an Oba of a land.

    • We cannot understand what you ment, please check your grammar and spelling before commenting on a national paper

  4. My man u cant be away and so far from Nigeria to figth corruption here, u need to come down first for proper attention to be given to My dear.

  5. Like they say ‘give a man a gun & he’ll rob a bank, give him a bank and hell rob the world’. So u see who the biggest thieves are.

  6. @ Oba. ADEBOWALE OLUWASEUN
    ADEBOAJO IGBEYINADUN ASHALEJO… Hmm….. Thanks 4 further complicating Olamide’s case with ur very badly written, almost incomprehensible advice which by the way is as lengthy as ur names. What man with a name of abt 5 people offers reasonable advice, Lol!

  7. A CASE OF INTERNET FRAUD ON MY DIAMOND BANK ACCOUNT

    Sir,
    On the afternoon of 25th March, 2013, my MTN line went off network and I assumed that it was a norm since it normally occurs often here in the country, as a result of the erratic nature of the network hence I didn’t bother to do anything about it, but it started to give me serious concern when on the 26th of march I still had no network on my phone, that was when I decided to go to mtn outlet and make a report.
    On getting to the mtn outlet, they ran a check through my line and confirmed that my line was okay, they also inspected my sim card visually for scratches which they found none so they now advised me to do a sim swap which I did on the same day, it was around 8:30pm that I started receiving debit alerts on my phone up to the tune of nine hundred thousand naira (900,000.00), I quickly called diamond bank hotline that same night to report the incident which they promised to handle and investigate as well.
    I also found out that on the 2nd of April, when the statement of my domiciliary account was sent to me, I found out that the fraudsters also transferred 84 USD from my account.
    Up till this moment, diamond bank is not giving me any headway about this case. Whenever I call their hotline to inquire about the status of this case, all they will tell me is that they are working on it and they will get back to me when they are done which I don’t know when they will be done. I have called them severally but they still give me the same answer. The money was transferred into four different accounts that are domiciled in diamond back, they know the owners of these accounts, yet they are still not coming up with any concrete thing. The cash that was transferred from domiciliary account was also transferred to seven different accounts domiciled at diamond and the story is still the same.
    MTN is not also left out of this because I have gone to their office to lay this complaint as well and all they are telling me is that they are investigating the matter as well. They suggested that someone must have cloned or did a sim swap on my line. I wonder how long it will take them to find out what actually happened on my line.
    One cannot do any transaction on my account without receiving my pass code on my mtn line and that was why they knocked me off the network so they can receive my pass code and do the transaction.
    Please sir, kindly publish this mail for all to see how fraudulent diamond bank is.
    Thank you.

  8. If this is true,then Diamond bank has lost its credibility and respect.A bank that cannot ensure de safety of its services should be closed down.Nothing can be as bad as a thief that robs you and still says to the victim- l live at the corner, so bring it on if u can.

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