Regional Service Engineer at PZ Cussons Nigeria Plc

Job Description

Responsibilities

  • Achieve Service Delivery Metrics of First Time Fix (FTF), Call Turn Around (CTR), Customer and Dealer Satisfaction percentiles.
  • Provision of world class customer service to customers and delivery of the region’s KPIs.
  • Effective management of Authorized Service Providers in assigned region.
  • Service Cost management for the region.
  • Preparation of monthly Service report for the Region which is to be submitted on the first Tuesday of every new month of the business.
  • Minimize, confirm and recommend non-repairable warranty products for replacement authorization bi-weekly.
  • Weekly preparation of report capturing the top 10 critical product quality issues and their resolutions.
  • Daily preparation of Call Invoice Recording (CIR) for all Closed Calls.
  • Monthly audit & reporting of Tools and Equipment inventory and revalidation exercise.
  • Monthly disposal of Obsolete / Scrap spare parts after revalidation.
  • Responsible for team’s development in the region.

Requirements

  • Minimum of HND / B.Sc. in Mechanical / Electrical Engineering with bias in Refrigeration and Air-conditioning or Electrical Electronics.
  • Membership of related professional bodies would be an added advantage.
  • Sound knowledge of computer literacy with emphasis on Microsoft outlook, Excel, Word, PowerPoint, Customer Relationship Management (CRM) solution, etc.
  • People management & Leadership skills.
  • Excellent Planning & Organizing skills with good time management orientation.
  • Sound communication skills with strong report writing back ground.
  • Excellent customer service skills with ability to manage difficult customers.
  • Must enjoy traveling and possess good driving skills.

Application Deadline: 11th November, 2013

How to Apply

Interested and qualified candidates should:

Click here to apply

Note: When the Page Opens, Select all States and Click Show Vacancies, then scroll down to Regional Service Engineer

Only shortlisted candidates will be contacted.

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