PZ Cussons Nigeria Plc Jobs (3 Positions)

PZ Cussons Nigeria Plc, the largest subsidiary of PZ Cussons, has enjoyed tremendous business success in Nigeria for over a century.

No other consumer goods company possesses our heritage in Nigeria or understands its customers better than we do. Our approach to Nigeria, our customers, our consumers and to our business is designed to sustain us far into the future.

Our prime business objective in Nigeria is sustainable and profitable growth and our drive to be world-class in every aspect of our business life will be relentless.

Retail Development Manager

All Business Units – All States

The Role: Retail Development ManagerThe Successful candidate will be required to:

• Ensure achievement of QDVPPP sales drivers for the territory.
• Work with ASM and Training Dept and HR to build personal sales capability
• Ensure sales out of distributors/market share growth is achieved via monitoring & excellent execution of promotions.
• Ensure promotional activity is in the right outlets and well managed. Has to keep and update a database of outlets within the territory.
• Responsible for ensuring the retail redistribution standards are adhered to by distributors and VSRs.
• Ensure at a minimum, once a quarter review of VSR’s routes, inclusion of new outlets
• Manage Recommended Price Compliance in outlets
• Ensure effective customer/ business development to counter competitive activities in the retail territory
• Have accountability for POS materials deployed in retail outlets within the sales territory.

The Person: The Right candidate must:

• Be a graduate with a First Class orSecond Class upper in any discipline.
• Have completed NYSC.
• Have direct experience of PZ Cussons Way of Selling capabilities with a focus on Sales Driver execution at the point of purchase  (DAVP), Outlet Segmentation and Managing Relationships including structured call, persuasive selling and brand passion.
•  Good communication skills –written and verbal
• Good IT skills
• High degree of integrity
• Good inter personal skills
• Geographically mobile
• Healthy and physically fit
• Have CAN DO attitude, exhibiting our core values – COURAGE,ACCOUNTABILITY, NETWORKING,DRIVE, ONENESS.

Please note that only short listed candidates will be contacted.

Closing date: 11 Nov 2013

Click here to apply

REGIONAL SERVICE ENGINEER

HPZ – Kano

The Role: Regional Service Engineer  

The successful candidate will be required to:

 ·         Achieve Service Delivery Metrics of First Time Fix (FTF), Call Turn Around (CTR), Customer and Dealer Satisfaction percentiles. 

• ·         Provision of world class customer service to customers and delivery of the region’s KPIs.

 ·         Effective management of Authorized Service Providers in assigned region.

 ·         Service Cost management for the region.

 ·         Preparation of monthly Service report for the Region which is to be submitted on the first Tuesday of every new month of the business. 

• ·         Minimize, confirm and recommend non-repairable warranty products for replacement authorization bi-weekly. 
• ·         Weekly preparation of report capturing the top 10 critical product quality issues and their resolutions.

 ·         Daily preparation of Call Invoice Recording (CIR) for all Closed Calls. 

• ·         Monthly audit & reporting of Tools and Equipment inventory and revalidation exercise. 

 ·         Monthly disposal of Obsolete / Scrap spare parts after revalidation. 

• ·         Responsible for team’s development in the region. 

The Person:  The Right candidate must: 

• Minimum of HND / B.Sc. in Mechanical / Electrical Engineering with bias in Refrigeration and Air-conditioning or Electrical Electronics.

• Membership of related professional bodies would be an added advantage.

• Sound knowledge of computer literacy with emphasis on Microsoft outlook, Excel, Word, PowerPoint, Customer Relationship Management (CRM) solution, etc.

• People management & Leadership skills.

• Excellent Planning & Organizing skills with good time management orientation.

• Sound communication skills with strong report writing back ground.

• Excellent customer service skills with ability to manage difficult customers.

• Must enjoy traveling and possess good driving skills.

Closing date: 11 Nov 2013

Click here to apply

RETAIL MANAGER

All Business Units – Abuja Fct

The Role:        Retail Manager  

The successful candidate will be required to:   

•  Ensure proper management and reporting of both merchandised and non- merchandised stock

• Responsible for overall housekeeping- Ambience, Cleanliness, Shop merchandising, layout and customer traffic flow, appearance of store staff, image and ergonomics

• Manage budget, costs and overheads, and all factors affecting the profitability of the store

• Drive and ensure Target achievement
• Ensure Reports are timely and accurate

• Ensure excellent customer service is experienced at all times.

• Manage and motivate staff; also with support from HR, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc.)

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Utilize support from HO, suppliers, merchandisers and other partners as required; manage, maintain and report as necessary all merchandise and non-merchandise stock.

• Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company.

• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

• Manage and maintain effectiveness of IT and other essential in-store systems; also manage the safety and security systems, emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law.

The Person: 

The successful candidate will be required to possess:   

• A B.Sc. degree in any discipline would be preferred.

• Excellent customer service, selling and Interpersonal skills.

• 4 -5 years retail/sales management experience with electronics or home appliances in a fast paced environment.

• The ability for self-motivation and multi-tasking.

• Strong leadership skills and ability to act independently.

• Good modern retail management skills.

• A high level of enthusiasm, drive and resilience.

• Effective team management skills.

• Proficiency in the use of Microsoft Word, Excel, PowerPoint and internet explorer.

Please note that only qualified candidates will be shortlisted

Closing date: 11 Nov 2013

Click here to apply