West Central Africa Operations Director at GE

GE Healthcare, we strive to see life more clearly. Our “healthymagination” vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world.

We employ more than 52,000 people worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy – and we’d like you to be a part of it. As a global leader, GE can bring together the best in science, technology, business and people to help solve one of the world’s toughest challenges and shape a new age of healthcare.

At GE, developing people is embedded in our culture and integral to our growth. Something remarkable happens when you bring together people who are committed to making a difference – they do!

We are recruiting to fill the vacant position:

Position Title: West Central Africa Operations Director

Job Number: 1886252
Location: Lagos, Nigeria

Role Summary/Purpose: 

Manage complex customer area through leadership and development of team (field engineers, installation field engineers, installation specialists, project managers, clinical apps specialists..). Create an environment to achieve ultimate customer loyalty. The West Central Africa Operations Director will be accountable for the Services P&L, the Customer projects execution and the operational financial targets in West Central Africa (Nigeria, Angola, Ghana)

Essential Responsibilities:

  • Responsible for all GE Healthcare Services and customer projects activities – both direct and via Channel partners – for all Healthcare businesses including Diagnostic Imaging, Ultrasound , Life Care Solutions- Clinical Devices.
  • Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
  • Drives Services P&L for West Central Africa to deliver profitable growth and enable business growth aligned with regional strategy.
  • Owns services operational processes: Corrective jobs, PM completion, recalls, Installations. Leads and cultivates a culture of GE Values and integrity.
  • Develops strong customer relationships and serves as the interface for the customer from Order through life cycle of the products for projects and service related activities.
  • Proactively identifies customer needs and develops and implements customer specific solutions.
  • Manages an Operations team including, but not restricted to, Field Engineers, Services Leaders, Installation specialists, Clinical apps specialists and other functions, driving service delivery and customer projects execution excellence which continuously surpasses customer expectations and deliver productivity.
  • Leverages internal relationships to enhance business performance and customer experiences. Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures.
  • Drives change initiatives as required to improve efficiency and execute on business commitments


  • Master’s degree (Engineering) with at least 8 years of leadership experience in a technical environment.
  • Proven experience leading a team, managing customer relationships and/or managing a P&L or comparable business unit.
  • Ability to develop and execute multiple priorities and approaches to meet objectives
  • Exceptional interpersonal skills
  • Willingness to travel

Additional Eligibility Qualifications: 
Desired Characteristics:

  • Prior field sales or field service or OTR experience
  • Proven leadership and ability to orchestrate resources and motivate teams
  • Experience in managing a large P&L with large matrix organization
  • Strong business acumen
  • An inclusive leader that builds a connection to the workforce through personal involvement and trust
  • Proven ability to influence and drive change through exceptional written and verbal communication skills
  • Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
  • Understanding of customer/marketplace and drivers that influence customer behavior
  • Previous direct report management/leadership experience
  • Ability to resolve complex issues within functional area and/or area of expertise
  • Ability to develop and execute multiple priorities and approaches to meet objectives
  • Direct customer relationship experience
  • Proven ability to effectively communicate across a distributed workforce

Application Deadline: 25th November, 2013

Click here to apply

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