Assistant Facilities Manager at Jones Lang LaSalle

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Jones Lang LaSalle is a financial and professional services firm specialising in real estate services and investment management. Our more than 40,000 people in more than 1,000 locations in 70 countries serve the local, regional and global real estate needs of those clients, growing our company in the process.

Jones Lang LaSalle’s Integrated Facilities Management (IFM) platform brings together multiple service lines to support a comprehensive solution for clients. As the leading global provider of facility and operations management services to corporations, institutions and investor clients around the world, Jones Lang LaSalle was recently selected as one of the 2011 Global Outsourcing 100 by The International Association of Outsourcing Professionals (IAOP) as well as the best overall provider of corporate real estate services by the Watkins 2011 Survey of Corporate Real Estate Service Providers.
As the world of real estate changes, IFM continues to evolve to accommodate the changing environment that companies face.   The best-in-class service lines that support the IFM platform include call center services,  engineering & operations,  energy & sustainability services, supply chain management and contract administration, client accounting, technology, legal and human resources.


Role summary

The Assistant Facilities Manager will assist the Facilities Manager in managing the tactical delivery of total FM services across a portfolio of corporate offices. The AFM will be the on-site key point of contact for the key stakeholders &/or client in the absence of the Facilities Manager. The responsibilities will include supervising the on-site facilities team and contractors, site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.



  • Client/Stakeholder Management
  • Deliver excellent customer service to meet on-site client’s expectations
  • Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
  • Monitor procedures to ensure client’s expectations are conveyed and worked upon
  • Procurement & Vendor Management
  • Manage multiple vendors including hard and soft skills to deliver services on time and within budget
  • Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices
  • Contracts Management
  • Ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle Code of Ethics
  • Monitor expiry of contracts and initiate re-procurement if needed
  • Continually assess contracts to ensure best value delivered to the client
  • Finance Management / Cost Control / Profitability
  • Ensure that the site’s financial operations are meeting targets and control requirements
  • Assist and monitor financial processes to ensure account payable procedures are followed at all times
  • Health & Safety Management
  • Implement and manage safety procedures to ensure the provision of a safe working environment
  • Ensure compliance with statutory regulations on fire, health and safety standards
  • Site Operations Management
  • Implement Industry Best Practice operations
  • Assist and monitor to ensure all building procedures and performance measures are maintained at all times
  • Ensure all Critical Environment (CEM) requirements are met
  • Seek ways to reduce costs and improve operational standards
  • 24/7 emergency call support and site attendance is required
  • Risk Management
  • Assist in the implementation and management of a property risk management program
  • Support the implementation and monitoring of disaster recovering and business continuity plans
  • Follow established escalation procedures and incident reporting procedures
  • Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines,  procedures and strategies
  • Achieve Key Performance Indicators and Service Level Agreement targets


  • Min. 2 years of experience in facilities, property management, hospitality or related field
  • Experience of working in banking/financial services environment
  • Knowledge of local health and occupational safety requirements
  • Knowledge of critical facilities
  • Knowledge of vendor management for specialized services
  • An understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
  • Proven capacity to understand and interpret commercial contracts
  • Strong budget management and financial analysis skills
  • Client Focus & Relationship Management
  • Ease of interaction with a wide range and wide level of client staff
  • Ability to manage conflict and balance between client and firm requirements
  • Has a customer-oriented attitude
  • Demonstrates proactive & professional approach to customer service
  • Project Management & Organizational Skills
  • Excellent planning & organizational skills to prioritize work and meet tight deadlines
  • Proven ability to manage multiple and complex operational matters on a daily basis
  • Problem Solving & Strategic Thinking
  • Capacity to deal with ambiguity and solve complex problems effectively
  • Analytical, proven ability to solve problems using a quantitative approach
  • Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

  • Demonstrated superior people management skills – ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels
  • Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
  • Passion for quality – has an eye for detail to make sure the best delivery of services
  • Self-motivated; confident & energetic
  • Ability to effectively deal with stressful situations
  • Flexible – able to adapt to rapidly changing situations
  • Strongly goal-oriented – able to focus on meeting all performance targets
  • Is a team player – able to cooperate and work well with others to meet targets
  • Proven ability to initiate and follow through with improvement initiatives
  • Exhibits honesty & trustworthiness

Jones Lang LaSalle is an Equal Opportunities Employer and encourages applications from all sections of the community.

Click here to apply

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