Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world’s most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank’s growth in recent years.
The role holder is responsible for managing the customer service function to ensure the delivery of quality service to customers, the projection of a professional and warm image, maintenance of operational controls and improvement in operational efficiency.
To acquire, grow and deepen customer relationships in the Wealth segment and SME segment through excellent service delivery, with special focus on the analysis of their personal financial as well as investment needs and objectives.
Key Roles & Responsibilities
•The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. The focus will be on the General Mass Market segment, uncovering customers’ needs and providing them with the right product & service solution from the full range of Consumer Banking products offered.
•In addition to acquiring new to bank customers, the role holder will manage an assigned portfolio of high value customers segment to further deepen existing relationships and grow share of wallet / potential value within the Bank.
•Must be customer centric and provide excellent customer service to complete customers’ experience.
Qualifications & Skills
•Minimum of a 2nd Class degree in a relevant course.
•3-5 years sales experience in a similar role
•Strong sales and relationship management skills
•Good Communication and Interpersonal skills.
•Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.