Customer Service Agent at Jumia

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Jumia is Nigeria’s number one online shopping destination where you can shop the widest selection of electronics, fashion, home appliances, kid’s items and more in Nigeria and have them shipped directly to your home or office at your convenience! We offer free nationwide delivery, free returns and have several convenient payment options to choose from, either with your debit/credit cards or cash on delivery. With affordable prices and great products, Jumia lets you enjoy an awesome shopping experience with your order sent directly to your doorstep. No muss, no fuss, super convenience guaranteed.

Customer Service Agent

Introduction to the role
As a Customer Service Agent you will be part of the Customer Service team in Jumia Nigeria the leading online platform in Africa.
We are looking for an open-minded and outgoing person with extensive marketing and event management experience.

Your areas of responsibility include:

  • Assisting selling processes for our customers and generating additional Sales
  • Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
  • Performing phone conversations with customers to answer their questions, provide information and advise them.
  • Handling special requests and complaints of customers
  • Collecting and storing useful data within our backend system
  • Ensuring follow up through emails, phone or any required means.

Qualifications and Requirements

  • Customer Service experience.
  • Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
  • Ability to foster and maintain relationships with individuals.
  • Excellent negotiation skills and strong communication skills – proven results with key decision makers
  • Willingness to work well in a team
  • A large network (friends, family, contacts etc.)
  • Bachelor Degree

What we offer

  • A unique education in working in a leading company in a new industry in Nigeria and Africa.
  • Become part of a highly professional and dynamic team working around the world.
  • An attractive salary package.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Method of application
Interested candidates whose experience and competencies match the job profile should send their CV as an email attachment with subject line YOUR NAME_POSITION e.g. Michael Johnson_Customer Service Agent to: [email protected]

Please note that only shortlisted candidates would be contacted

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  1. I wil keep saying it u guyz sold a beatbox for me Nd it’s not up to six month Nd it’s faulty I’ve bin calling Nd u refuse to send me ur service center in Abuja.well dis wil be the last time I wil buy sumtin from fake jumia Nd blv me I wil make dis public bcus 35 thousand is not a small out

  2. Please my innjoo one black has all if a sudden refused I come on. And I saw your one year warranty stuff. Have been trying to call you but no body is picking up.

  3. i made a request order for Mace pepper spray at the cost price of=N=2,500 each and i needed two of them also with Rico yam pounder which cost at the rate of =N=17,250 NAIRA. thanks

  4. I ordered for a white injoo phone last week along with a flash drive. I received d flash drive but I have not received my phone yet. How do I get it

  5. I have been trying to order but its not going through neither is your costomer care number. Pls help i really need those things urgently thanks.

  6. I need infinix hot note 2. Can’t order and can’t get your costomer care line. What’s the price? Need it urgently pls

  7. this is the first time i bought something from jumia, and what you deliver for me is not working have been calling the seller but is dnt pick my call, this is my order number 203539412

  8. Pls I order for some things here on jumia black Friday and I was call dat same evening dat dey hv confirm those things and dey are going to bring dem in d next seven but someone just called me dat he his bringing one of d stuff and not all dat I ordered for ,and wat I just ordered for just 950 he was saying I wil be paying 2530 but I want to ask u guys if dat is how u operate and also d last time I ordered for selfie stick d guy dat brought d products collected times two of d money I was supposed to pay for d product it was wen I called d customers line dat I was told dat he said it was d pos dat made d mistake which was not d tru stuff of wat actually happened.. as for me am not going to collect d products and Pls u guys should careful with those who u are sending out to deliver ur msg tanx……

  9. Name:Ezenagu Eustace
    Order no #304113233
    Item; black fitted Paris suit
    Size 52,30
    Address. Th11 flt 1 FCDA estate kubwa abuja
    Payment.. Paid #11,576…

  10. Name:Ezenagu Eustace
    Order no #304113233
    Item; black fitted Paris suit
    Size 52,30
    Address. Th11 flt 1 FCDA estate kubwa abuja
    Payment.. Paid #11,576…
    Received…. Not yet
    Please jumia I paid online and haven’t received it…

  11. Please I need help
    The selfie stick I requested for doesn’t size with my phone
    Can I get another one please, I don’t mind adding to the money I paid earlier, I received it this evening at 2:05pm
    I bought it for Tecno 8h
    Please help

  12. Dear Jumia, please you haven’t refunded my money, I went to my bank to check but haven’t seen it, please I sincerely ask and plead that this money should be refunded to my account.. Thanks,

  13. Dear Jumia, please you haven’t refunded my money, I went to my bank to check but haven’t seen it, please I sincerely ask and plead that this money should be refunded to my account.. Thanks, The money I paid for a black Paris suit…

    • #304113233. Dear jumia, I paid for a black Paris fitted suit and have not received it till today… Your agent said they have refunded the money but I haven’t seen or received it yet… Please someone should answer me pls…

  14. I order for 16g memory card but it is not working and I make my company to them but they didn’t letting to me.

  15. I placed an order on 27 feb,2017 for an akai blender order no 336898422 anhd it was delivered on Monday 6 march. the blender is faulty

  16. Hello Julia please send me my on jumia account password, I was about to they said I should enter my account jumia password so am in need of my account password now please.

  17. Helo, I bought a laptop here on Jumia not up to two weeks and I noticed that the battery doesn’t use up to 2hrs before it goes off, have been calling you guys but nobody is picking up, pls help me do something about it, 90k is not a small money o. Tanks

  18. I oder for earpiece bluthooth & is fail in oder, plz refund my debit money, OK? my oder code is 364424232, OK, plzzzzz refund my money.

  19. I called to inform of the HOMTOM phone delivered to me that refused to switch on.
    Since my call on 02/01/2018, no body has called to give me progress report. Only for me to receive a mail informing me that my issue has been resolved! How come? The non-functioning phone is still in my possession and am yet to receive back the payment I made. Kindly revert.

  20. Dear jumia, I paid for suit, black
    Friday 24,11,2017 order number is 342667752 pls the money as not being refunded back

  21. I bought a midea microwave mg720cfb and it’s not generating enough heat it want to return it please reply tracking number is 328996279,I have been calling customer service since yesterday, only to b put on hold. I need reply now please


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