Jobs at MainOne (15 Positions)

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MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers.

Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major telecom operators, ISPs, government agencies, large enterprises, and educational institutions in West Africa

MainOne’s world class submarine cable system running down the coast of West Africa, state of the art IP NGN network, growing regional and metro terrestrial fiber optic networks, and data center facilities enable broadband services for businesses needing critical connectivity solutions in West Africa.

Job Openings

  • Account Manager
  •  

    Job Title: Account Manager
    Department: Sales
    Location: Port Harcourt
     
    Responsibilities
    The Account Manager, will be responsible for managing business relationships with customers, to identify opportunities for growth and increased revenue for Main One as well as improve the customer experience. He/She will manage existing relationships with Enterprise customers, understanding their business model and market to be able to assist in the development of strategies that will enable both Main One and the Customer to grow and succeed. 
     
    Specifically, the Account Manager,  will:
    • Manage relationships of specific accounts to drive increased network utilization.
    • Generate new business leads using existing network of contacts and industry knowledge
    • Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for Main One.
    • Develop respective plans for aggressive achievement of high value sales in timely fashion
    • Deliver sales presentations as may be required to high level decision makers
    • Build and maintain productive business relationships with these decision makers to understand the Customers’ strategic direction and explore opportunities for Main One to gain a larger share of the Customers’ wallets.
    • Bring to bear own knowledge and experience of selling in the telecoms sector on the team, defining and implementing  developmental strategies that will support the growth of the team and generate increased revenue for the company.
     
    • Provide to the Line manager with the necessary sales reports, budgets, sales plan, and market analysis.
    • Co-ordinate with relevant technical teams such as Transmission and IP Engineering team to ensure timely delivery of services to the customer.
    • Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
    • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
    • Perform other tasks as may be required
    Qualifications
    • Bachelor Degree in a relevant discipline.
    • Post graduate/relevant professional qualification will be an advantage.
    • At least 2-5 years’ relevant sales experience in Telecom industry
    Competencies
    • Extensive knowledge of the sales principles and practices, and an ability to coach others on them.
    • Understanding of local markets, customers and competition in order to target needs and drive sales.
    • Ability to grow the business, with proven success of client return on investment. 
    • Strong ability to uncover new revenue opportunities and create productive, long-term customer relationships.
    • Ability to organize, prioritize, and clarify deliverables. 
    • Ability to make business and people decisions, while creating positive energy in the face of challenges. 
    • Strong problem solving skills and the ability to balance it with moving with speed to achieve results.
    • Excellent Communication Skills
    • Negotiating Skills
    • Analytical Thinking
    • Excellent Relationship Management
    • Proficiency in MS Office Productivity Tools
    • Experience in selling bandwidth capacity, Internet services products or telecommunications products
    • Positive ‘can do’ attitude and result-oriented.
     
     
  • Sales Manager
  • Job Title: Sales Manager
    Department: Sales
    Location: Lagos
    Responsibilities
    The Sales Manager, will be responsible for managing business relationships at a senior level with customers , to identify opportunities for growth and increased revenue for Main One as well as improve the customer experience. He will manage existing relationships with customers, understanding their business model and market to be able to assist in the development of strategies that will enable both Main One and the Customer to grow and succeed. 
     
    Specifically, the Sales Manager,  will:
    • Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for Main One.
    • Build and maintain productive business relationships with these decision makers to understand the Customers’ strategic direction and explore opportunities for Main One to gain a larger share of the Customers’ wallets.
    • Lead, implement, and communicate the sales strategies   and coordinate the action plans.
    • Manage the execution of team sales plan to achieve sales targets as defined by Main One.
    • Be the primary contact person for accounts, planning and managing the overall business relationships between them and Main One.
    • Bring to bear own knowledge and experience of selling in the telecoms sector on the team, defining and implementing  developmental strategies that will support the growth of the team and generate increased revenue for the company.
    • Drive results through others, manage team performance, set clear expectations, and hold team accountable against business metrics.
    • Oversee efforts of the team on accounts by reviewing sales proposals and negotiating with clients.
    • Provide to the Line manager with the necessary sales reports, budgets, sales plan, and market analysis.
    • Co-ordinate with relevant technical teams such as Transmission and IP Engineering team to ensure timely delivery of services to the customer.
    • Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
    • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
    Qualifications:
    • Bachelor Degree in a relevant discipline.
    • Post graduate/relevant professional qualification will be an advantage.
    • At least ten (10) years’ relevant sales experience with at least four (4) years in supervisory role.
    Competencies:
    • Extensive knowledge of the sector’s sales principles and practices, and an ability to coach others on them.
    • Understanding of local markets, customers and competition in order to target needs and drive sales.
    • Ability to grow the business, with proven success of client return on investment. 
    • Strong ability to uncover new revenue opportunities and create productive, long-term customer relationships.
    • Strategic self-starter with entrepreneurial drive and an ability to organize, prioritize, and clarify deliverables. 
    • Ability to make business and people decisions, while creating positive energy in the face of challenges. 
    • Strong problem solving skills and the ability to balance it with moving with speed to achieve results.
    • Technical & Professional proficiency
    • Excellent Communication Skills
    • Negotiating Skills
    • Analytical Thinking
    • Excellent Relationship Management
    • Proficiency in MS Office Productivity Tools
    • Experience in selling bandwidth capacity, Internet services products or telecommunications products
    • Positive ‘can do’ attitude and result-oriented.
     
  • Business Process Analyst
  • Job Title: Business Process Analyst
    Department: Corporate Services & Development
    Reporting Line: Business Process Manager
    Location: Lagos, Nigeria
    Responsibilities The Business Process Analyst will support the Business Process Management Unit in the execution of business process improvement, overseeing of staff performance management systems and ensuring that employees’ key result areas are aligned with the corporate objectives.

    Specifically, the responsibilities shall include to:

    • Drive the execution of strategic initiatives on which strategic objectives is anchored.
    • Liaise with HR Team and HODs in coordinating the process of cascading corporate objectives to all staff performance indicators using the Balanced Scorecard.
    • Tracks the performance measures and indices of all staff on a periodic basis using the Balanced Scorecard.
    • Develop process and knowledge tools ( FAQs, report templates etc)
    • Enforce a structured process management approach and methodology to build and monitor MainOne’s processes and procedures under the guidance of the Business Process manager
    • Communicate change and provide training to impacted business units.
    • Support research into techniques for improving Balanced Score Card implementation within the company
    • Ensure the compliance of organisational culture that enables employees to perform in accordance with the company’s objectives.
    • Assist with the development of the design and delivery of training programmes in accordance with the needs of the Company.
    • Evaluate the effectiveness of all Training and development activities to identify areas of improved performance and to feed into future plans.
    • Provide reports to management identifying Learning & Development trends and return on investment analyses.
    • Ensure the adequacy of suitable successors for all top/critical positions in MainOne.
    • Challenge and brainstorm with Business Process Manager to continuously evaluate their team’s procedures and processes to eliminate inefficiencies.   
    Qualifications, Skills  & Competencies:
    • Bachelor’s Degree in any Social Science or related discipline, masters will be an added advantage
    • Minimum of 5 years’ experience with at least 3 years in Business Process Analysis/Management is required
    • Strong analytical skills; ability to read and interpret complex written information
    • Experience in training and curriculum development is preferred
    • Excellent written and oral communication
    • Proficient in Microsoft Office Programs including, but not limited to: MS Word, MS Excel, MS Outlook, Power Point and Visio.
     
  • Facilities Operations Engineer
  • Job Title: Facilities Operations Engineer
    Department: Technical
    Reporting Line: Facilities Operations Manager
    Location: Lagos, Nigeria
    Responsibilities The Facility Operations Engineer  will be responsible for the functions pertaining to facility management of the Main One sites (CLS, POP,  Top Notch and Beach Manhole)

    • Facilities maintenance: Power, Fire Protection System, Precision Cooling, Comfort Cooling, UPS, Inverters, Rectifiers, Biometrics, AC and Water treatment Plant. Utilities, Repairs, Renovation Management for all Main One facilities as well as service coordination and service providers’ management.
    • Preparation and updating of dossiers and method of operation manuals for all systems within the CLS and POP
    • Perform 1st line troubleshooting of faults involving the generators
    • Ensure building and facilities are kept at high level of maintenance and that all SLA’s are adhered to
    • Ensure 100% availability of power and manage diesel supply and replenishment process
    • Manage all SLA between Main One and her Service Contractors
    • Relate with public power company to ensure reliability  and quality of public power supply and ensure problems are fixed within the shortest possible time
    • Oversee building structure and all equipment and utility systems such as generator sets, air conditioners, battery, fire protection systems such as cooling and fire hydrants, Security systems such as CCTV, Lighting.
    • Ensuring that safety and health standards at work are adhered to
    • Prepare accurate weekly/monthly project, operations and Maintenance reports for management
    Qualifications, Skills  & Competencies:
    • Related Bachelor’s Degree or equivalent
    • Minimum of 3 years’ industry experience
    • Good Knowledge of Power System, Precision & Comfort cooling, UPS, Inverters, Rectifiers, AC and Water Treatment
    • Good Knowledge of Utilities, repairs & Renovation Management
    • Benchmarking, report writing and problem solving skills
    • Negotiating, evaluation, analytical and interpersonal skills
    • Analytical and numerical skills
    • Personal effective management skills
    • Facilities management
    • Project management
    • Contract management
    • Business management ethics
    • Relationship Management
    • Team work
    • Proficiency in the use of MS Office tools
    • Excellent oral and written communication skills 
    Contacts:       You will be required to liaise and interface with other groups/departments and contractors

    Demands of the job: 

     

    • Ability and willingness to work long hours and meet tight deadlines
    • Ability to work with minimal supervision
    • Assertive, proactive and take initiative
    • Good research skills
    • High energy
    • Detail consciousness/Accuracy
    • High integrity and passionate about work
    • Good judgment
    • Confident
     
  • BMS Supervisor
  • Job Title: BMS Supervisor
    Department:  Technical
    Reporting Line: Facilities Operations Manager
    Location: Lagos, Nigeria
    Responsibilities: The BMS Supervisor will be responsible for;

    • Operations and maintenance of Fire Alarm Systems, VESDA & FM200.
    • Operation and maintenance of Water Leakage Detection Systems for Data Center.
    • Operation and maintenance of Access Control , CCTV Systems
    • Operation and maintenance of Rodent Repellent System.
    • Operation and maintenance of Branch Circuit Power Monitoring (BCPM) System.
    • Operation and maintenance of HVAC Systems (CHILLERS,PAHU’s AHU’s, TFA’s etc.)
    • Preparation and Submission of Daily, Weekly Reports.
    • Monitoring and reporting of All Electrical systems (Energy Meters, UPS, PDU, Feeders & Transformers) Reading and Consumption According Daily, Weekly and Monthly.
    • Preparation and Submission of Daily, Weekly and Monthly Reports.
    • Troubleshoot and fix day to day operational problems pertaining to Access Control, VMS (Visitor Management System), Fire Alarm systems, CCTV issues, VESDA, & BMS.
    • Execution of IBMS related projects as per the design.
    • Support for Reviews & Audits, Audit tracker updating and co-ordination.
    • Ensuring that the team is meeting the SLAs with clients in all aspects.
    • Rendering on training / guidance to the new team member on work procedures, process flows and knowledge resources.
    • Conducting Weekly Training for the BMS Operators & keep update the latest Procedures & improvement plans as per the requirement
    Supervision: To work directly under the supervision of the Facilities Operations Manager
    Qualifications, Skills & qualifications
    • 5-7 years in similar role
    • HND/BSc in engineering/related field
    • Cost conscious professional, successfully exhibiting excellence in savings through effective and innovative execution
    • Good communication & interpersonal skills, multitasking with an ability to interact with a wide range of people and be a Good Team player
    • Strong organizational values and innovative problem solving abilities
    • Good commnication & interpersonal skills, multitasking with an ability to interact with a wide range of people abd a be a good team player
    • Have a postive frame of mind and be open to acquiring new skills          
     
  • Data Centre HVAC Technician (DCACT)
  • Job Title: Data Centre HVAC Technician (DCACT)
    Department:  Technical
    Reporting Line: Data Centre Facility Manager (DCFM)
    Location: Lagos, Nigeria
    Responsibilities: The Data Centre HVAC Technician will be responsible for the Data Centre Physical Infrastructure both for the White Space area and also the other supporting Infrastructure. He will maintain various Sub-systems of the BMS like Chillers, PACs, etc.. He would need to work closely with the BMS operators and other teams to ensure all the Alerts/Incidents/ Requests are handled and resolved within SLAs. 

    Key responsibilities will include but not limited to:

    • A thorough understanding and work experience of HVAC systems for Data Centers and Server Rooms
    • Good experience handling HVAC systems namely Chillers, PAC’s, DX Type units etc.
    • Capable of handling expansion projects in line with the customer requirements
    • Excellent trouble shooting skills
    • Execute all preventive maintenance schedules and update relevant documentation and checklists
    • Maintain adequate records for issues received for operational audits.
    • Handle all kinds of HVAC related provisioning for end customers within the shortest timeline
    • Through understanding of Energy Management
    •  Maintenance of HVAC systems both chilled water based and DX type.
    Qualifications, Skills & Competencies
    • At least 3 years of experience in large campus/Data center establishments using above infrastructure.
    • Any relevant Industry certifications will be an added advantage.
    • Technical Knowledge of various HVAC and sub systems.
    • Microsoft Windows XP/Vista/7
    • Microsoft Office Tools (Word, Excel, Outlook)
    • Documentation and reporting
    • Cost conscious professional, successfully exhibiting excellence in significant savings through effective execution and evaluation of projects
    • Strong organizational skills and innovative problem solving abilities
    • Good communication & interpersonal skills, multitasking with an ability to interact with a wide range of people and be a Good Team player
     
  • BMS Engineer (Operations)
  • Job Title: BMS Engineer (Operations)
    Department:  Technical
    Reporting Line: Head, Capital Projects
    Location: Lagos, Nigeria
    Responsibilities: The BMS Engineer (Operations) will be responsible for;

    • Operations and maintenance of Fire Alarm Systems, VESDA & FM200.
    • Operation and maintenance of Water Leakage Detection Systems for Data Center.
    • Operation and maintenance of Access Control , CCTV Systems
    • Operation and maintenance of Rodent Repellent System.
    • Operation and maintenance of Branch Circuit Power Monitoring (BCPM) System.
    • Operation and maintenance of HVAC Systems (CHILLERS,PAHU’s AHU’s, TFA’s etc.)
    • Monitoring and reporting of All Electrical systems (Energy Meters, UPS, PDU, Feeders & Transformers) Reading and Consumption According Daily, Weekly and Monthly.
    • Preparation and Submission of Daily, Weekly and Monthly Reports.
    • Troubleshoot and fix day to day operational problems pertaining to Access Control, VMS (Visitor Management System), Fire Alarm systems, CCTV issues, VESDA, & BMS.
    • Execution of IBMS related projects as per the design.
    Contacts:
    • You will be required to liase and interface with other groups/departments and contractors
    Qualifications, Skills & Competencies
    • 3-5yrs minimum in a similar role
    • HND/BSc in engineering/related field
    • Cost conscious professional, successfully exhibiting excellence in significant savings through effective execution
    • Good communication & interpersonal skills, multitasking with an ability to interact with a wide range of people
     
  • BMS Operator (Monitoring)
  • Job Title: BMS Operator (Monitoring)
    Department:  Technical
    Reporting Line: Head, Capital Projects
    Location: Lagos, Nigeria
    Responsibilities: The BMS Operator (Monitoring) will be responsible for;

    • Operations and maintenance of Fire Alarm Systems, VESDA & FM200.
    • Operation and maintenance of Water Leakage Detection Systems for Data Center.
    • Operation and maintenance of Access Control , CCTV Systems
    • Operation and maintenance of Rodent Repellent System.
    • Operation and maintenance of Branch Circuit Power Monitoring (BCPM) System.
    • Operation and maintenance of HVAC Systems (CHILLERS,PAHU’s AHU’s, TFA’s etc.)
    • Monitoring and reporting of All Electrical systems (Energy Meters, UPS, PDU, Feeders & Transformers
    • Preparation and Submission of Daily, Weekly Reports.
    • Attend to and fix day to day operational problems pertaining to Access Control, VMS (Visitor Management System), Fire Alarm systems, CCTV issues, VESDA, & BMSEnsuring that the team is meeting the SLAs with clients in all aspects
    Contacts:
    • You will be required to liase and interface with other groups/departments and contractors
    Qualifications, Skills & Competencies
    • 2-3yrs minimum in a similar role.
    • HND/BSc in engineering/related field
    • Documentation & Reporting
    • Good communication & interpersonal skills, multitasking with an ability to interact with a wide range of people and be a Good Team player
    • Documentation & Reporting
     
  • Plumber
  • Job Title: Plumber (NON-IT Operations) 
    Department:  Technical
    Reporting Line: Head, Capital Projects
    Location: Lagos, Nigeria
    Responsibilities: The Plumber will be responsible for;

    • A thorough understanding and working experience of chilled water based systems for large campus
    • Good hands on experience of dealing with leakages in chilled water and return water pipelines both at the chiller side and at the Air conditioning unit side.
    • Operations and maintenance of all water circulation systems.
    • Experience working with chilled water pumps of 3HP and above.
    • Knowledge of various sensors used in water circulation systems.
    • Capable of understanding building drawings
    • Capable of handling expansion projects in line with the customer requirements
    • Execute all preventive maintenance schedules and update relevant documentation and checklists
    • Maintain adequate records for issues received for operational audits.
    • Innovate, Implement and practice energy savings and reduce the cost of operation
    Qualifications, Skills & Competencies
    • At least 2-3 years of exposure to large campus/data centre estsblishments 

    • OND/HND in engineering/related field
    • Good communication skills both written and verbal
    • Capable of handling queries related to Non-IT systems
     
  • Business Development Manager, Data Centre & Cloud Services
  • Job Title: Business Development Manager, Data Centre & Cloud Services
    Department: Commercial
    Responsibilities The Business Development Manager, DC & Cloud Services will work with the technical and commercial staff to provide high level Data Center & Cloud expertise. He/ She will be working directly with clients, vendors and the technical team. As a DC/Cloud Specialist, the person will also share a revenue target with the Sales team and be responsible for ensuring that the product revenue targets are met.

    Other responsibilities includes:

    • Work with cross-functional teams to lead and manage the commercialization and timely delivery of products
    • Work with senior decision makers at a range of major clients, articulating the benefits of Outsourcing and/or Cloud Technology
    • Manage Cloud product revenue, goals and achievement – will be responsible for tracking Cloud P & L and recommend actions to improve profitability.
    • Understand market dynamics and competitive landscape that affect product demand and direction, using it as feedback to drive attractiveness of Cloud products
    • Ensures the positioning of the company’s Data Center & Cloud Infrastructure services to align with client’s business needs
    • Gather technical, financial, market and other relevant information to create compelling products and services for the customer base, in line with company product roadmap 
    • Develop and drive marketing campaigns and lead generation activities to maximize revenue contribution of the Cloud business to the company
    • Initiate and implement sales and other training programs to increase revenue and profit 
    • Engage internal stakeholders to communicate features and benefits of the services and products developed. 
    • Prioritize activities according to revenue generation/corporate strategy 
    • Undertake other projects and roles as required from time to time by senior management
    • Develop and support effective communication mechanism between the project teams and the rest of the organization.
       
     
    Qualifications & Competencies Required: 
    • Bachelor’s Degree in Computer Sciences or Engineering
    • Possession of an MBA will be an added advantage
    • At least five (5) years experience in product management, technical product sales/services or product development
    • Familiar with telecoms and hosting markets 
    • Good knowledge of virtualisation products, cloud market and the various cloud propositions 
    • Evidence of successful product launch and full lifecycle management 
    • Evidence of total ownership of a product: Support all supply chains in the company – sales, operations, finance and marketing, as a product owner 
       
    Demands of the job:
    • Ability to prepare/present business cases with financials at the product launch 
    • Ability to track/manage product P&L once launched 
    • Excellent customer, supplier and external relations
    • Excellent Presentation Skills (at C Level)
    • Proficient use of Microsoft Office suite 
    • Attention to Details
    • Highly Organised 
    • Excellent Communication skills
    • Team Oriented and Leadership skills
    • High Tolerance for Stress
    • Relationship Builder
    • High level of Integrity
    • Time and Priority Management Skills.
    • People Management and Negotiation skills. 
    • Superior analytical Skills.
    • Demonstrates independent ownership and management of tasks. 
    • Strong level of professionalism in dealing with highly confidential information 
       
     
  • Data Centre & Cloud Solutions Specialist
  • Job Title: Data Centre & Cloud Solutions Specialist
    Department: Technical
    Responsibilities The DC & Cloud Solutions Specialist will be responsible for coordinating and performing installations, preventive and remedial maintenance of servers configured in clustered environments, located within a computing environment. He/She will interface with hardware vendors to establish successful integration of equipment into associated systems and provide top level technical expertise and support for all services.  He/she will also work with the technical department to develop hardware configuration test plans to support implementation efforts. 

    Other responsibilities includes:

    • Responsible for monitoring and ensuring maximum uptime on existing hardware/networks. 
    • Performing as needed, hardware/network maintenance or configuration changes as directed.
    • Responsible for ensuring proper deployment of new hardwares, including servers, switches and storage arrays. 
    • Provide quick and timely updates to work tickets, and provide prompt responses to requests
    • Identify opportunities for improvements in efficiency and responsiveness, makes recommendations and implements efficiencies as necessary. 
    • Ensure orderliness, maintains accurate hardware inventory records and publishes best practice procedures for operations.
     
    Qualifications & Competencies Required: 
    • Bachelor’s Degree in Computer Sciences or Engineering
    • At least five (5) years’ specific experience in related field.
    • Certifications such as CCIE, CCNA, EMCIE, EMCTA, VCP, etc. are given a preference
    • Solid understanding of network deployment process.
    • The individual needs to understand the basics of PXE booting, TFTP, DHCP and HTTP. WDS/WAIK for windows deployment is a plus.
    • Solid understanding of Linux. Any Linux, but preferably RedHat variants. The person needs to know how to install Linux and manage it. 
    • Individual MUST have advanced Linux experience, understanding Linux infrastructure technologies including WSRR, WODM, OpenAM, PostgreSQL, Mule, LDAP and WMQ.
    • Expert level knowledge in all Cisco switching products, as well as Cisco UCS and Nexus 1000v.
    • Expert level knowledge in Vmware, vCenter, SRM, ESX Virtualization, EMC VNX, Isilon SANCitrix XenApp / XenDesktop, Active Directory infrastructure technologies, Hyper-V and KVM.
    • Should have hands-on experience with Cisco UCS compute cluster, Cisco 1000v VSM  within vSphere 5.
    • Strong knowledge in all other areas of: Data Center Networking Design & planning, Layer2 network design and architecture including expertise with switching and/or routing platforms from Cisco, SAN switching
    • Expert knowledge in VCE Vblock cloud infrastructure, IaaS (infrastructure as a service) BaaS (Backup as a service), RHEL (Red Hat Enterprise Linux) cloud implementation
    • Solid understanding of a chassis/hardware installation process including changing the hardware components/configuration (hard drive, Memory, CPU, PCI cards).
    • Should have deployed VCE VBLOCK 100,300 and 700.
    • Good knowledge and ability to debug hardware problems – for example, if a node does not boot, the person needs to identify whether the problem is hardware (maybe like a bad DIMM), or the software.
    • Individual will need some POST and OS boot experience.
    • Scripting in any of the following is a plus – Perl, Python, Bash, XML, XPATH
    • Windows management (AD, DHCP server, WDS), will be an added advantage.
    Demands of the job:
    • Ability and willingness to work long hours and meet tight deadlines
    • Ability to work with minimal supervision
    • Assertive, proactive and take initiative
    • Good research skills
    • High energy
    • Detail consciousness/Accuracy
    • High integrity and passionate about work
    • Good judgment
    • Confident
     
  • Network Management System Lead
  • Job Title: Data Centre & Cloud Solutions Specialist
    Department: Technical
    Reporting Line: Head, Information Technology
    Responsibilities The NMS Lead will be responsible for the OSS operations including but not limited to network inventorisation, service provisioning, network configuration, monitoring, surveillance and fault management support on the elements and components of the Main One network. He/She will ensure high performance of the Converged Network Services for the success of the companys. 

    Other responsibilities includes:

    • InfoVista  utilization optimization, management and  integration with other telecom/BSS system
    • Trouble ticketing system design, development and implementation for the business.
    • Design, development  and maintenance/operations of Billing solutions for the business
    • Implementation of Real time Video wall dash board for but not limited to Network Service management center
    • Delivering full Service Assurance and service fulfilment solutions 
    • Overall OSS solution architect design, development and delivery
    • Ensure that vendor implementation is aligned with strategy and solution architecture 
    • Ensure that all projects managed are met on time and within budget 
    • Finalize all OSS related business processes (service provisioning and activation, configuration, inventory management, service management.
    • Participates in and drives design sessions with vendors and with internal resources.
    • Creates and maintains the Use Cases, Interface Specifications, and Functional Requirements Document 
    • Drives the technical resolution of issues arising from changes to scope, requirements, design, etc. 
    • Reviews the Technical Architecture documents to ensure all required functionality is implemented
    • Works with Documentation to ensure accurate representation of design and capability within technical publications 
    • Perform technical and functional presentations different departments 
    • Review and contribute to implementation design documents   
     
    Qualifications & Competencies Required: 
    • Bachelor’s Degree in Applied Computer Science or Communications Engineering or related field 
    • Minimum of 6 years working experience with at least 4 years in the telecommunications sector and 2 years in managing OSS projects 
    • Strong knowledge in data Communication and Data Networks 
    • Experience in IT integration, Telecom billing, OSS, Call Center, and CRM solution definition, design, and development 
    • Functional expertise in business process reengineering, transformation, organizational design/change management, implementation planning and execution, migration and conversion, testing and/or training 
    • Experience with designing, developing, enhancing and supporting production applications 
    • Full SDLC knowledge is a must 
    • Ability to adapt to emerging industry leading information management technologies 
    • Must be able to prioritize and organize workload, perform under pressure and manage multiple projects to meet deadlines 
    • Strong analytical and interpersonal skills are required. 
    • Exceptional oral and written communication skills are a must 
    • Proactive and innovative thinker 
    • Demonstrate experience with project coordination and vendor management would be an asset 
    • Experience with Oracle and/or SQL Server, 
    • Experience with Unix would be an asset 
    • Experience with BMC Remedy Service management, Oracle Metasolv, Info Vista would be an asset 
    • Web development experience would be an asset 
    •  An understanding of ITIL and ETOM standards would be an asset
    Skills Required:
    • Technical & Professional proficiency
    • Research & writing skills
    • Analytical Thinking
    • Strategic Thinking
    • Problem Solving
    • Leadership & Self- management skills
    • Team work
    Demands of the job:
    • Ability and willingness to work round the clock when required, and meet tight deadlines.
    • Ability to travel within and out of the country at short notice.
    • Good research skills
    • High energy
    • Detail consciousness/Accuracy
    • High integrity and passionate about work
    • Good judgment
    • Confident
     
  • IP System Administrator
  • Job Title: IP System Administrator
    Department: Technical
    Location: Lagos
    Responsibilities

    The IP System Administrator will provide support for the IPNGN Virtual infrastructure and technical operations support for all IP customer base.

     
    Specifically, the IP System Administrator’s responsibilities shall include:
    • Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for Main One.
    • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
    • Apply OS patches and upgrades as demanded, and upgrade administrative tools and utilities. Configure / add new services
    • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.  Configure CPU, memory, and disk partitions as required 
    • Perform monthly performance reporting to support capacity planning.
    • Troubleshoot and resolve all operating system and application related issues.
    • Research and recommend innovative, and where possible, automated approaches for system administration tasks.
    • Create, change, and delete user accounts per request.
    Qualifications:
    • Bachelor Degree in Computer Science or Computer Engineering.
    • At least four (4) years’ relevant experience 
    Competencies:
    • Linux and windows servers troubleshooting skills required.
    • Working knowledge of the Linux Kernel 
    • Database Administration experience 
    • Experience supporting Vmware vSphere environment is desirable.
    • Networking experience will be an added advantage
    • Shell Scripting experience will be an added advantage
    • CCNA , REDHAT, WINDOWS,VMWARE  certification 
       
    Demands on the Job:
    • Strong written and verbal skills
    • Ability to work independently
    • Ability to resolve issues in a timely fashion
    • Availability to work overtime in times of emergency and specialized project deliveries.
     
  • Product Specialist, Connectivity Services
  • Job Title: Product Specialist, Connectivity Services
    Department: Sales & Marketing
    Reporting Line: Head, Product Marketing
    Location Lagos
    Responsibilities As a Product Specialist, he/she will join the Product Marketing team and will be working with cross-functional teams to lead and projects manage the commercialization and timely delivery of Connectivity Services/Products at MainOne. Also, the job holder will be responsible for providing support to the sales team to take our products to market to ensure we achieve our revenue targets. 

    The specific responsibilities shall include the following:

    •  Work with cross-functional teams to lead and manage the commercialization and timely delivery of products
    • Manage Connectivity product revenue, goals and achievement – will be responsible for tracking Connectivty Services P & L and recommend actions to improve profitability.
    • Understand market dynamics and competitive landscape that affect product demand and direction, using it as feedback to drive attractiveness of MainOne Connectivty products
    • Supporting sales with deal qualifications and initial scoping of incoming opportunities
    • Responsible for providing the sales team with the necessary product expertise to enable them to sell the product. This involves printed and electronic promotional material, FAQs, presentations, product training, and relevant papers.
    • Responsible for reviewing product data to ensure that the Sales Team is kept up to date on new developments regarding the companies or competitors’ products.
    • Act as point of first reference for all product related enquiries and work collaboratively with colleagues in Sales, Marketing Comms. and Technical Solutions to address any issues that may arise.
    • Direct market research and intelligence gathering efforts to assess customer response to/ requirements for new products. Either conduct this research with Main One’s resources or manage an agency 
    • Assist with the development of Go-To-Market plans and provide content for advertising, promotion and sales aids in accordance with the annual marketing plan.
    • Recommend value added services to drive customer retention
    • Identify and qualify opportunities for new business, products and services.
    • Define and direct marketing programs for demand creation, lead generation and interface for lead tracking and management. 
    • Provide marketing support and / or assistance to other team members on product solutions.
    • Maintain a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately.
    • Analyses of industry, customer and competitor trends via the Internet and written reports;
    • Support Manager by providing pertinent market information that will help the strategy development and business decision making process.
    Contacts:
    • You will be required to liaise and interface with both internal and external customers, and other groups/departments typically Technical, Project Management, Marketing Communication, Finance, etc
    Qualifications:
    • Bachelor’s degree in Computer Science or other relevant technical field. MBA qualification will be an added advantage.
    • Minimum of 5 years work experience in similar role 
    Competencies  & Skills:
    Technical background + Business Management skills
    • Familiar with telecoms markets 
    • Evidence of successful product launch and full lifecycle management 
    • Evidence of total ownership of a product: Support all supply chains in the  company – sales, operations, finance and marketing, as a product owner 
    • Ability to prepare/present business cases with financials at the product launch 
    • Ability to track/manage product P&L once launched 
    • Excellent customer, supplier and external relations
    • Excellent Presentation Skills (at C Level)
    • Proficient use of Microsoft Office suite 
    • Attention to Details
    • Highly Organised 
    • Excellent Communication skills
    • Team Oriented and Leadership skills
    • High Tolerance for Stress
    • Relationship Builder
    • High level of Integrity
    • Time and Priority Management Skills.
    • People Management and Negotiation skills. 
    • Superior analytical Skills.
    • Demonstrates independent ownership and management of tasks. 
    • Strong level of professionalism in dealing with highly confidential information 

     

    Demands of the job
    • Ability and willingness to work long hours and meet tight deadlines
    • Ability to work with minimal supervision
       
     
  • Marketing Analyst

 

Click here to Apply

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