It’s a word we often throw about carelessly.
While we expect everyone to be bound by a certain standard of service, more often than not, no one seems to have a clear understanding of what this standard is – or in even setting it.
But what if someone were to not just define this service, but make a bold commitment to stand by it? Wouldn’t that be worth celebrating?
In a few days time, we will unveil a #NewFaceOfService.
Watch this space. Follow @fidelitybankplc