CPC Tackles Defiant Multichoice Over Consumer Rights


Multichoice Nigeria Limited, operators of DSTV has written to the Consumer Protection Council (CPC) saying it is unprepared to continue with an investigation by the council as regards treatment of consumers by the company.

Although the company acknowledged the receipt of the letter for clarification and provision of some essential documents, it said: “In view of the extensive information and documents required by the Council and the short notice of the summons, we are constrained to request for a postponement of the date for the meeting.

“Multichoice, therefore, asked for a six-week extension so as to, according to the letter, enable it “satisfactorily respond to the request for additional information.”

Multichoice Nigeria Limited, according to the statement, further demanded for a six week extension to enable the company address critical issues raised in CPC’s letter.

However, CPC declined to accept the plea for the extension. The council said: “We are unable to grant such a long postponement having regard to the fact that you were constructively put on notice to produce these documents at the last hearing on the July 31, 2015.

“In the interest of justice, however, council has considered and directed that you be granted a postponement for two weeks to Tuesday, the 10th day of September 2015. You are advised to attend as proceedings will continue without fail on the said date.”

The council had in a letter notified Multichoice about the investigation, stating that, it would begin investigation into the activities of DSTV as a result of series of consumer complaints, alleging incessant cases of abuse of subscribers’ rights.

The latest abuse which subscribers complained about was the decision of the pay-TV service to move major football matches of the English Premier League to SuperSport 5 from Supersport 3. With this move, only subscribers to the full bouquet will be able to watch such matches. Subscribers have complained that the move is a ploy by DSTV to force football lovers who hitherto settled for the cheaper Compact plus bouquet to start paying for the full package.