SIM Validation: MTN Apologises To Customers

The management of MTN Nigeria has apologised to its teeming customers over the noticeable congestion in its service outlets across the country as a result of the ongoing SIM validation exercise.

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In a statement signed by MTN’s Corporate Services Executive, Akinwale Goodluck, the company  said it was doing everything possible to ameliorate the conditions at the service centres.

“We wish to apologise to all our customers who are experiencing difficulty with the ongoing SIM registration/revalidation exercise. Affected customers can revalidate their registration details at all MTN sales outlets including the nearest agent and dealer shops.

We appeal for calm as customers visit our various outlets. We are committed to ensuring that all affected subscribers complete the process as directed by the Nigeria Communications Commission (NCC). It is for this reason that we have increased the number of staff handling SIM registration/validation across all our channels. We have also mandated all our registration outlets to remain open till 8pm every day until further notice.”
According to Goodluck, the decision to deactivate all lines with invalid or incomplete subscriber registration details was in compliance with the NCC directive. “It is to enable us provide maximum support to government in achieving the national interest objectives of the exercise,” he said.
While reiterating that SIM registration was free, he urged all MTN customers in their interactions with MTN Channel Partners and agents, to be assured that in full compliance with NCC regulations, every element of the registration would be completed at once; and to report any fraudulent activity to the MTN manager in charge at the centres.

Source: Thisday

10 COMMENTS

  1. Mtn again!!! Why do you like us to waste productive hours locking up our business places to queue in your offices? I am so disappointed. I have vow not to do this “re-registration” again. If you deactivate my line, I will move to a more serious and stable service provider; it will only cost me plenty recharge card to notify all my contacts.

  2. Mtn again!!! Why do you like us to waste productive hours locking up our business places to queue in your offices? I am so disappointed. I have vow not to do this “re-registration” again after doing so twice. If you deactivate my line, I will move to a more serious and stable service provider; it will only cost me plenty recharge card to notify all my contacts.

  3. Mtn again!!! Why do you like us to waste productive hours locking up our business places to queue in your offices? I am so disappointed. I have vow not to do this “re-registration” again having done so twice. If you deactivate my line, I will move to a more serious and stable service provider; it will only cost me plenty recharge card to notify all my contacts.

  4. Wht a v bountinous corruptn 2 MTN & a vry big dsapoinmnt 2 dem u ppl involves in al coruptns lyk,netwrk failure,poor srves,dedcting ppls money witout gvn any gud reasons & ova chrgng during cal.Nxt thng dat remain nw z 4 u ppl to strt brnn ppls fone

  5. I registered my simple when I was in Nigeria, now am not in Nigeria and I don’t have network on my phone again, I wonder how am going to do it.and the worst part is that my bank account apart comes to my MTN line.now I don’t receive alerts again. I wonder how am going to do it.

  6. I have registered my sim card twice. They have called and gotten more info. Each time I call customer care, they take more info. I have called them and I have told them ifm line is blocked,suspended,deactivated for any reason I will sue them. The CSU agent that spoke to me on d cal was even rude but that dont matte now. Waiting patiently for them to do anything to my line, then its over to my lawyers.