Direct Integrated Site Services (ISS) operations for a designated region/sub-region or a defined functional accountability within a region or globally. Develop plans to ensure the allocation of human, material, system and fiscal resources for assigned area of accountability. Determine strategic goals and objectives for designated region/function and assures operational alignment with senior management priorities. Lead regional or functional strategic initiatives and work with senior management across disciplines to develop implementation plans.
Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.
Direct the hiring and selection process for a function/region/country or office and work collaboratively with senior management to set targets for recruitment and retention across roles.
Contribute to the formulation of effective strategic goals for ISS operations across regions/countries. Take ownership for strategic initiatives within assigned unit of accountability including development of measures for success.
Provide leadership to ensure all ISS service offerings meet or exceed customer expectations. Ensure the improvement of the execution of ISS processes.
Manage operational delivery to achieve outputs to pre-defined targets.
Contribute to the provision of strategic leadership and approval for the resourcing process and outcomes, hiring targets and processes and onboarding and training standards.
Provide a leadership role in resourcing process through continual evaluation of existing and future resource alternatives, pro-active planning and collaboration with ISS leadership and operational peers.
Evaluate regional/functional workload, quality and budget metrics through regular review and reporting of findings. Collaborate with senior management and other functional leadership to improve efficiencies, project outcomes and quality metrics for ISS projects.
Act as a coach and mentor for line managers as they develop in their role. Work collaboratively with project leadership including the PM, client representatives and other functional leadership to manage project related challenges and to achieve exemplary customer service.
Pro-actively plan for appropriate ISS operations budget consumption and guide line managers in managing variances and in developing corrective fiscal action plans.
Effectively communicate and describe all ISS service offerings to internal and external customers.
Ensure quality and regulatory appropriateness and acceptance of all service offerings.
Lead corporate or departmental quality or process improvement initiatives. Act as a client liaison for ISS function.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of the drug development processes and in depth knowledge of ISS processes and practices.
Expert ability to analyze metrics and information; ensuring activities and strategies are data driven
Knowledge and ability to apply GCP/ICH and applicable regulatory guidelines
Knowledge of clinical research financial parameters and project financial tracking and accounting methods
Strong leadership skills
Effective presentation skills
Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint
Strong written and verbal communication skills including good command of English
Excellent organizational and problem solving skills
Effective time management skills and ability to manage competing priorities
Ability to establish and maintain effective working relationships with coworkers, managers and clients.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Bachelor’s degree in a health care or other scientific discipline or educational equivalent; 12 yrs of relevant industry experience with 8 years of experience in a leadership capacity; or equivalent combination of education, training and experience.
Extensive use of keyboard requiring repetitive motion of fingers.
Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
Regular sitting for extended periods of time.
Domestic and/or international travel required.