First City Monument Bank (FCMB) has restated its commitment to provide the very
best of service delivery and value-added offerings that will consistently enhance the
experience of its teeming customers at every touch point. The Bank further assured
that it will continue to leverage on its solid business models, highly professional staff,
innovation, bespoke solutions and technology to turn the aspirations of customers to
life changing opportunities.
FCMB gave the assurance in a statement to commemorate this year’s international
Customer Service Week, holding from October 5 to 9, 2020, under the theme,
“Dream Team”. The theme essentially highlights the importance of teamwork in
providing outstanding service to all customers at this challenging period.
In the statement, FCMB announced several exciting activities to make this year’s
Customer Service Week memorable, including a customer appreciation drive
whereby customers who buy airtime worth N500 and above via the Bank's *329#
USSD channel get a 10% bonus add-on all through the week; and a virtual question
and answer session between customers and the Divisional Head, Service
Management & Technology. In addition, cakes will be delivered to children who
operate kiddies account with FCMB and whose birthdays fall within the customer
Employees of the Bank are also not left out of the customer service week
celebration. A virtual party will hold on Friday, October 9, during which some
employees will be recognised and celebrated for their achievements and overall
championing of FCMB’s core values of Execution, Professionalism, Innovation and
Commenting on the 2020 edition of the Customer Service Week, the Divisional
Head, Service Management & Technology of FCMB, Mr. Oluwakayode Adigun, said
“This year's Customer Service Week resonates deeply with us, because we pride
ourselves as an institution that is made up of world class professionals driven by a
culture of excellence. In addition, we consistently go the extra mile to develop and
offer solutions that align with the lifestyle and aspirations of the various segments of
the population we serve. For all of these, we are again using the opportunity of the
customer service week to express our appreciation to our stakeholders".
With over 6 million customers as well as over 200 branches spread across Nigeria
and consistent growth in overall performance, FCMB has proved to be a resilient and
dominant player in the Nigerian financial industry.
The Bank has deepened and sustained its support to Nigerians and the economy,
through various interventions, to mitigate the effect of the pandemic in the country,
including the recent reduction of interest rates on all consumer loan products, to help
customers free up extra income to meet other expenses in a convenient manner.
FCMB also recently launched a Health Advisory Service, an on-demand health
information service in collaboration with, which makes it easier for
Nigerians to access quality healthcare from the convenience of their homes, offices
or even on the go.
First City Monument Bank is a member of FCMB Group Plc, which is one of the
leading financial services institutions in Nigeria with subsidiaries that are market
leaders in their respective segments. For more information about how FCMB can
support fulfilment of your aspirations, please visit www.fcmb.com.