Hewlett Packard (HP) Recruiting TS Manager West Africa

Hewlett Packard (HP) Recruiting TS Manager West Africa
TS Manager West Africa-456641


• Responsible for the overall business success of a set of services, solutions, or a subset of the portfolio, product family, or functional segment. Establishes strategies and business plans to support business goals and initiatives by driving profitable growth and Total Customer Experience (TCE).
• Manages and monitors performance of product and service business metrics (e.g., attach, penetration, revenue, TCE); delivers recovery or action plans for exception issues.
• Identifies and drives process improvements for services route to market, delivery, business operations, and individual and team productivity to improve overall effectiveness
• Creating and foster a mutually beneficial relationship with Product Business Groups, Alliance partners, Services functional and support teams, and Regional Business Development Manager, Sales, Solution Partners Organization, and delivery functions
• Focal point for functional team issues and resolution
• Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
• Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding. Achieves diversity and other Human Resources (HR) goals.
• Ultimate ownership for achieving business results (typically >= $100M rev./year)
• Managing all aspects of service lifecycle phases at the product line level
• Change impact multiple products or processes


Education and Experience Required:

• Typically 8+ years to establish proven track record in Service Business Management
• Established management background of high level individual contributors (leading teams)
• Typically first level and advanced level university degree

Knowledge and Skills Required:

• High market knowledge. Need broad knowledge competitive market dynamics, business models, business strategies and processes.
• Demonstrate knowledge of corporate organization, culture and policies, cross functional roles and objectives
• Skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation skills
• Familiarity with financial reporting tools and ability to correctly design reports and interpret their output
• Demonstrated ability to provide thought leadership and drive change across functions; highly developed program management and change management.
• Management by influence with international, multi-cultural, virtual teams
• Influence cross-functionally and on senior management level

Critical Competencies to Drive Business Results:

Strategy Operationalization & Implementation
Establishes and drives the operationalization and execution of HP’s business vision, strategy and direction

Business Execution & Performance Monitoring
Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns

Cost and Budget Management
Establishes, tracks and enforces spending parameters to protect HP’s business assets, and ensure their effective engagement

Program Tracking and Reporting
Continuously mines program data to assess overall contribution of program to business success

Assesses and manages employee performance to ensure individual and group excellence

HPS/BU Business Context
Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP’s strategy for market penetration

HPS/BU Solutions
Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold

HPS Solution Interfaces
Understands how services in area-of-responsibility fit within or interface with the sales of other solutions – HPS, other Global/General Business Unit (GBU)s, or HP’s partner strategies

HPS/BU Implementation
Understands the strategy and customer requirements involved in deploying software solutions

HPS/TS Solution Selling
Understands the key positioning messages for services and the resources available for effective selling

Change Management
Develops methods for supporting innovation and change across the organization

Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

Job – Services
Primary Location – Nigeria-Lagos
Schedule – Full-time
Job Type – Experienced
Shift – Day Job
Travel – Yes, 50% of the time

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