Nokia Siemens Network: BSO Customer Insight & Experience Sales-Solution Manager

Nokia Siemens Network is recruiting for BSO Customer Insight and Experience Sales – Solution Manager
This position within BSO Sales organization requires a Consulting background in order to support the Sales for the CIE domain. Focus will be the SDM area in which not only the daily sales activities will be strengthened but also the competence in the convergent Telco 2.0 space will be increased.
As the digital economy evolves CSPs are searching for best strategic responses and the most profitable market opportunities. They are looking for solutions that can help them better exploit their latent telecom capabilities to address new market opportunities. They need to evolve their core services to add value and grow revenue. Most important of all is to ensure incentives and rewards are better aligned across the digital content value chain.
IP has changed the game and many growth markets are maturing rapidly. The lines between industries are blurring and everyone is after the same consumers. This is creating new opportunities in the telco industry, for operators and their partners. Greater levels of creativity are needed to address these opportunities.
Understand customer environment and needs and identify related NSN Business opportunities.
Build strong customer relationship as agreed with AM and/or CT head.
Drives proactive CIE solution selling identifying & developing opportunities.
E2E solution responsibility for home BU solution (including cross BU and Service scope)
Sales support within the CT responding to technical part of tenders including value argumentation.
Assumes the role of a Bid Manager and Technical Stream lead according to resource guidance.
Provides product / solution configurations and related IRP pricing data
• Full understanding of NSN and CIE current solutions and strategy and its application to CSPs strategy.
• Work with solutions architect(s) to provide solutions that are scalable, adaptable and in synchronization with ever changing business needs.
• Full awareness of the risks associated with information and IT assets through appropriate standards and security policies.
• Build employee knowledge and skills in specific areas of expertise.
• Special focus on AAA among other portfolio elements of CIE and SDM world
• Solution selling & Value Argumentation
• Solution building
• Presenting and communicating with customers
• Business insight
• Creating business cases
• Persuading and influencing to increase sales and proactively promote business solutions
• Experience working with International operators is a big plus
• Proven track record of successful solution design/delivery in the area of applications and content delivery through a communication medium such as GSM/3G, WiFi/WiMAX, DSL and etc.
• Self-starter – able to demonstrate strong sense of business ownership

• Hungry for growth
• Strong communication skills
• Ability to explain complex technical issues in a way that non-technical people may understand
• Experienced presenter
• Decision maker
• Target oriented
• Passion for sales
• Ability to develop repeatable methodologies for ongoing customer engagement
Customer Insight & Experience is one BL of Business Solutions. Responsible for the sales of CIE portfolio in entire Middle East and Africa we focus on helping operators to generate new revenue and to differentiate from the competition by providing a faster time to market for end-user services; automating and simplifying processes; addressing the challenges of convergence; and tapping into rich subscriber data to deliver a unique customer experience.
Together with the entire BSO team we help Customer Teams to grow the NSN business in the Region
Location: Ghana/Accra, Ivory Coast/Abidjan, Kenya/Nairobi, Middle East and Africa/Check Location With Hiring Manager, Morocco/Rabat, Nigeria/Lagos, South Africa/Johannesburg, Tanzania/Dar es Salaam
Business Group: CO Customer Operations
Business Unit: CO Business Solutions Sales
For Further Information Please Contact: Michael Seeger – [email protected]
Position is Open Until: 30th September 2010
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