Customer Project Manager Nigeria at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Req ID: 25954
Job Summary 

The Customer Project Manager Job Role purpose is to manage assigned customer projects to secure that project goals are met, customer’s expectations are fulfilled & that the customer relation is handled in the best possible way within the scope of the contract.

Responsibilities & Tasks 

  • Establish project plan baseline: define project scope, secure the necessary resources & plans & monitor all activities
  • Drive project execution: track project activities , monitor & handle changes, conflicts & escalations
  • Handle customer & stakeholder engagement: manage customer relationship building confidence & trust , ensure project progress arranging meetings & customer events
  • Manage project finance: ensure financial system monitoring
  • Develop the business: participate to contract preparation & to pre-sales meeting
  • Develop the CPM discipline: simplify processes, methods & tools with innovative ideas

    Position Qualifications 

    Core Competences: 

    • Leadership skills
    • Consultative skills
    • Financial understanding
    • Business understanding
    • Sales & business development skills
    • Customer insight
    • Negotiation & argumentation skills
    • Project management skills
    • Problem solving
    • Presentation & communication skills
    • Entrepreneurial & Commercial Thinking
    • Persuading & Influencing
    • Analyzing
    • Leading & Supervising
    • Relating & Networking
    • Delivering Results & Meeting Customer Expectations
    • Planning & Organizing

      Qualifications & Experience Requirements: 

      • Bachelor’s Degree in Engineering, Master preferred
      • PMI certifications or PRINCE2 Practitioner mandatory
      • 7 years Project Management experience in a telecommunication industry
      • Clear evidence of customer facing interaction
      • Project Sales Process knowledge
      • Contract management exposure
      • Supplier management experience

      Primary country and city: Nigeria (NG) || Other/Not Applicable || Lagos || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log

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