IBM Nigeria Job: Telecommunication Business Operations Specialist

Telecommunication Business Operations Specialist

Job ID GTS-0536397 Job type Full-time Regular
Work country Nigeria Posted 16-Nov-2012
Work city – Any Job area IT & Telecommunications (non consulting)
Travel 25% travel annually Job category IT Specialist
Business unit GTS HQ/Top Job role Database Administrator
Job role skillset General
Commissionable/Sales-Incentive jobs only No

Job description
1.Consulting to other Business Units on Billing and Customer care applications
2.Ensure solutions at all times meet business current and further needs and conforms to IBM standards.
3.Management and Implementation of Billing and Customer care solutions
4.Ensuring that business critical Billing system and other related Billing applications are 99.99% available continuously.
5.Design, manage and maintain Business Continuity Planning, Disaster Recovery Planning, Capacity planning and procedures for responsible systems/applications.
6.Ensure systems and data integrity at all times.
7.Work with functional staff to ensure quality and expectations for standards are met
8.Advise management on technological developments in Billing and any other relevant trends.
9.Implementation support for Billing and Customer Care Systems
10.Serve as a central point of contact for Billing and Customer Care applications in IT.
11.Ensure System and applications are compliant with IT policies and standards.
12.Ensure reporting are accurate and timely
13.Ensure that Billing and Customer care Systems are developed to Standards required for business effectiveness and agility.
14.Ensure all these Applications and Billing solutions are documented (processes, policies & procedures) and updated at all times.
15.Ensure all these Applications and billing solutions are alert, dynamic as regards Business requirements.
16.Optimal use and re-use of IT Investment/minimizing duplication


  • Bachelor’s Degree
  • At least 2 years experience in SDLC and Application Support
  • At least 2 years experience in ITIL and Microsoft Office
  • At least 2 years experience in Reporting and Project Management
  • English: Fluent


  • Information Technology
  • At least 3 years experience in SDLC and Application Support
  • At least 3 years experience in ITIL and Microsoft Office
  • At least 3 years experience in Reporting and Project Management
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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