Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.
Job description
1. Deliver  postpaid voice revenues
- Managing the usage KPIs for the postpaid business.
- Managing the CR for the postpaid business
- Driving voice usage for the  active customer base
2.  Deliver postpaid  REC base
-  Managing the  active postpaid subscriber base with the objective of enhancing the customer  life on network
-  Managing the  various customer age on network buckets so as to minimize flow of customers  into the inactive bucket
-  Drive win  backs from the inactive base
-  Improve new  customer gross additions to revenue earning customer conversions by  monitoring and controlling the quality of gross ads
-  Special focus  on retention of high value postpaid subscribers
3. Drive  Retention Management
-  Drive  segmentation of customer using value segmentation in-order to determine the  cost of retention.
-  Develop  data based predictive models to identify best prospect target and launch  target based offers
-  Manage  the various customer age on network buckets to minimize flow of customers  into the inactive bucket
-  Improve  new customer gross adds to revenue  earning customer conversions by controlling the quality of gross adds
-  Track  campaign results, analyze data, and assess the effectiveness and  profitability of retention campaigns; modify strategies as indicated.
4. Product  Management
-  Develop and launch voice usage enhancing  & retention products based on consumer behaviour analytics with a view  to:
-  Creating new usage opportunities as well  as enhance existing usage behaviour across different consumer segments
-  Minimize REC loss , maximize REC win backs  , increase AON of the customer across different consumer segments
-  Effective liaisoning across BI, Finance, IT, Network, CSD, regulatory  to launch and track new products.
5. Drive Customer life time Value management (CLTV)
-  Increase  the Life time value (LTV) of customers across segments by upselling products  to increase usage and customers age on network.
-  Develop  customer journey touch points and process in order to extend retention.
-  Develop  customer engagement tools in order to create brand advocates.
6. Analysis and review
- Â Build MIS data systems to enable tracking and review of all key voice usage/REC Â impacting/driving/ enhancing indicators
- Periodical review and course correction to  correct/ resolve/ leverage opportunities for revenue and REC growth within  the postpaid base
Desired Skills and Experience
- Bachelors in Computer Science or Engineering or Masters in Computer Applications
- Masters in Business Administration would be preferred additional qualification MBA in Marketing or Postgraduate degree with specialization in Marketing.
- 10 years of work experience work Experience with at least 6 years of relevant experience in Telecom.
- Of these at least 4 years should be in telecom postpaid marketing.
- A minimum of 3 years in Management role with having direct on co. roll reportees.
- Sound understanding of postpaid billing systems/ products/ revenue planning and management
- Extensive knowledge of postpaid telecom workflows to ensure effective development of financial and product business cases, review and management of products
- Understanding and experience in Telecom consumer analytics and how to apply the same in product development
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