L-R: Director, Customer Care, 9mobile, Ehimare Omoike; Company Secretary/Legal Adviser, Ore Olajide; 9mobile customer, Safiya Dan-Musa; Executive Director, Regulatory & Corporate Affairs, 9mobile, Abdulrahman Ado, and Chief Commercial Officer, 9mobile, Stjepan Udovicic at the 2020 9mobile Customer Forum in Kano
9mobile customers in Kano had an opportunity to interact with and provide first-hand feedback to the management team of the telecommunication company during the Customer Forum which took place recently in Kano.
L-R: Director, Customer Care, 9mobile, Ehimare Omoike; Director, Network Operations, Abdulmutalib Mohammed; Company Secretary/Legal Adviser, Ore Olajide; Executive Director, Regulatory & Corporate Affairs, 9mobile, Abdulrahman Ado; Chief Commercial Officer, 9mobile, Stjepan Udovicic, and Head, Regional Sales, North, 9mobile, Babangida Mukaddas at the 2020 9mobile Customer Forum in Kano
The Forum which is aimed at deepening the brand’s relationship with subscribers on network saw customers asking questions and sharing experiences with the leading network.
Speaking at the event, Chief Commercial Officer of 9mobile, Stjepan Udovicic, explained that the forum was designed to hear directly from its subscribers in the city in order to serve them better and continuously meet their telecommunication needs.
L-R: 9mobile customer, Tinuola Oyinloye; Company Secretary/Legal Adviser, Ore Olajide; Executive Director, Regulatory & Corporate Affairs, 9mobile, Abdulrahman Ado; another customer, Abubakar Special, and Chief Commercial Officer, 9mobile, Stjepan Udovicic at the 2020 9mobile Customer Forum in Kano
“This forum is very important to us. We want to know what you think about the company, the brand, and what you think about our products and services because we are eager to evolve. 9mobile is transforming; we are planning substantial changes in the company, but to make these changes right, we need to listen to our customers,” Udovicic
said.
Echoing similar sentiment, Director, Customer Care, 9mobile, Ehimare Omoike said: “We thought it would be nice to come here to feel the pulse of our customers, hear from you as we go into our planning season, to look at how best to serve our customers here in Kano and around the country. The customer forum is an initiative we started years back where we go to major cities to hear from our customers what the challenges are what they expect from us as a network.”
Samson Onwani, a 9mobile customer who attended the event said, “I am happy that 9mobile recognizes the value of its customers which is why we have been invited here today. I am also happy with the flow of the session, particularly the explanations on the different questions raised during the event.”
Another customer, Saadatu Ado, expressed satisfaction with the clarifications the 9mobile team provided to issues raised by participants at the forum. She said, “I liked the interactive nature of the meeting. The 9mobile team was able to clarify many issues raised by customers.”
The Customer Forum featured raffle draw sessions where lucky winners went home with mobile phones and other exciting prizes. There was also plenty to eat and drink in a thrilling atmosphere where @chiboiwazobiafm was master of ceremonies.
The next 9mobile Customer Forum train is set to berth in Lagos.
Watch out!
