Mr Abdullahi Maikano, the Director, Consumer Affairs Bureau of the Nigerian Communications Commission (NCC), on Thursday urged telecommunications consumers to ensure the protection of their rights.
Maikano made the call in Sagamu, during the 19th edition of the Consumer Town Hall Meeting, which had the theme, “Enlightening Rural Telecom Consumers on Their Rights and Privileges”.
Represented by Mr Joseph Atoyebi, the Deputy Director, Consumer Affairs Bureau, NCC, Maikano said that telecoms subscribers should ensure their rights were not infringed upon by service providers.
According to him, consumers have the right to receive correct information on services they subscribe to.
“Consumers have the right to information that is clear, complete and accurate, and in a language that will be understood to guide them to make informed decisions when making their choices.
“They also have the right to be informed when there will be disruption of service”, Maikano said.
He said that telecoms users had the right to receive good quality of service all the time and in all service coverage areas.
According to him, consumers have the right to get fair, inexpensive and quick redress of their complaints.
He said that service providers must provide their subscribers with information on their complaint making process and steps to follow to lodge a complaint.
The director said that they had the right to seek redress in the event they were not satisfied with the resolution provided by their service providers.
He also said that telecoms consumers could escalate their complaints by calling NCC toll-free centre number 622.
According to him, customers, before calling the toll-free number, should first contact their providers with their complaints and ensure they have complaint ticket numbers.
He said that the Consumer Town Hall Meeting was created by NCC to give rural telecoms consumers a voice and provide them with the platform to address issues and challenges regarding services rendered by the operators. (NAN)